LAURA SMIT CHESTERFIELD
ST. AUSTELL,Cornwall
Summary
Offering strong leadership and strategic thinking with background in team management and business development. Knowledgeable about driving growth, fostering innovation, and improving operational efficiency. Ready to use and develop skills in strategic planning, team leadership, and financial oversight in [Desired Position] role.
Overview
13
13
years of professional experience
Work history
Managing director
The Lost Gardens of Heligan
ST. AUSTELL, Cornwall
10.2023 - Current
- Directed complex projects to successful completion, enhancing overall company performance.
- Identified market trends that led to significant business expansion opportunities.
- Implemented training programmes to elevate employee skills and competencies.
- Fostered partnerships to broaden business prospects and enhance brand visibility.
- Promoted a culture of continuous improvement, driving operational excellence.
- Managed crisis situations through strategic planning and effective communication.
- Maintained compliance with relevant legislation and regulations across operations.
- Cultivated a harmonious work environment by demonstrating strong leadership abilities.
- Collaborated with local suppliers, ensured sustainability of resources.
- Managed risk effectively, ensuring long-term business sustainability.
Trustee officer
Refuge4pets
ST. AUSTELL, cornwall
08.2017 - Current
- Engaged in fundraising events, significantly raising awareness for trust's causes.
- Maintained high ethical standards while fulfilling fiduciary responsibilities.
- Oversaw selection of new trustees, ensuring a diverse skill set among board members.
- Upheld regulatory compliance by monitoring legal obligations and sector changes.
- Implemented policies to enhance organisational efficiency.
- Reviewed annual budgets meticulously, verifying accuracy and necessity.
- Collaborated with trustees to promote good governance and compliance.
- Fostered relationships with key stakeholders to secure ongoing support for mission.
Head of Visitor Experience and operations
The Lost Gardens of Heligan
ST. AUSTELL, Cornwall
06.2020 - 10.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Team leader - project management
First Light
ST. AUSTELL, Cornwall
10.2012 - 02.2017
- Fostered a positive work environment to enhance team productivity.
- Managed project timelines to ensure on-time delivery.
- Motivated team members towards achieving set goals within stipulated timelines.
- Ensured compliance with company policies and procedures during the execution of projects.
- Organised team meetings, improved internal communication.
- Led cross-functional teams for collaborative problem-solving efforts.
- Managed scope creep effectively, safeguarded project objectives from deviation.
Timeline
Managing director
The Lost Gardens of Heligan
10.2023 - Current
Head of Visitor Experience and operations
The Lost Gardens of Heligan
06.2020 - 10.2023
Trustee officer
Refuge4pets
08.2017 - Current
Team leader - project management
First Light
10.2012 - 02.2017