Articulate 360
Open To Work
LAURA SHAVE
Wing,Buckinghamshire
Work Preference
Summary
Dynamic learning and development professional with a proven track record in communication, interpersonal, and organizational skills. Recognized for flexibility, creativity, and a customer-focused approach, consistently delivering high-quality results with meticulous attention to detail. Expertise in stakeholder management and the design and development of innovative eLearning, engaging classroom content, and comprehensive blended learning solutions. Skilled in crafting tailored educational experiences that drive engagement and enhance learning outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner & Consultant
Laura Shave Consultancy
10.2025 - Current
- Helping individuals and organisations communicate, educate and grow through bespoke, engaging solutions. Specialising in Learning & Development, content creation, eLearning development and maintenance (using tools including Articulate 360), video and voiceover production, and website and social media management. Our work has designed clear, impactful resources for organisations helping them to inspire action, build knowledge and enhance their online presence.
Training Specialist
Moody’s Analytics Inc
09.2021 - 07.2025
- Overseeing the creation and curation of the operating unit’s knowledge management system to provide colleagues with easy to navigate, accessible information that supports them in their roles.
- Collaborating with SMEs and stakeholders to design and develop digital learning initiatives that provide ‘just in time’ learning, with a longer term aim of supporting the business to develop strategic learning programmes that align with the business’ aims and objectives.
E-Learning Practitioner
Bakkavor Group PLC
09.2020 - 09.2021
- Accountable for the instructional design and development of eLearning solutions that supported onboarding, on the job learning and adherence to health and safety practices across the business.
- Liaising with internal stakeholders to understand knowledge gaps and develop learning solutions that enabled colleagues to perform their roles safely and successfully.
Learning & Development Executive
British Airways
10.2018 - 08.2020
- Responsible for the design and development of online content specifically focusing on the mandatory compliance portfolio completed by c.42k colleagues based worldwide.
- Collaborating with stakeholders and subject matter experts from across the business to identify content synergies and designing innovative solutions that significantly shorten completion times (>50% reduction) and in turn deliver offline costs for operational colleagues; e.g., >£500k for, c.4k, Flight Crew colleagues alone.
- Maintaining the Head Office eLearning portfolio, to increase the Learning Academy’s self-sufficiency and reduce spend with, and reliance on, external suppliers, delivering an average reduction of c.£12k per quarter.
Learning Operations Duty Manager
British Airways
05.2018 - 10.2018
- Managing the Learning Academy’s, on the day, training operation for frontline operational colleagues (cabin crew and ground staff).
- Ensuring that all resources, trainers and facilities were in place and that any issues were resolved promptly to ensure minimal impact to the operation.
- Performance management of delegates, providing on the day management to, and support of, trainers; resolving issues they encountered including with the learning management system and other learning platforms.
Learning Innovation Manager
British Airways PLC
07.2015 - 05.2018
- Researching and introducing learning innovation to improve the quality and effectiveness of learning.
- I identified content, within the Cabin Crew Induction programme, which could be shared digitally, and completed remotely, to familiarise colleagues with the theory whilst maximising the ‘practice’ time they had in the classrooms and aircraft mockups yet reducing the overall cost of the programme.
- This contributed to the course being reduced by five classroom days and delivered an annual saving of £455k.
- Requiring stakeholder and project management, consulting with teams across the company to challenge existing practice and processes and improve the efficiency and effectiveness of training.
- Managing relationships with external suppliers whilst collaborating with them and colleagues across the business to deliver solutions on time and on budget, the role required excellent interpersonal and organisational skills.
- Worked with external suppliers to bring eLearning authoring capability in house by organising colleague upskilling, and purchasing authoring tool licences which delivered a saving of more than £30k in the first year.
- I developed extensive experience of designing and creating innovative, interactive content whilst enhancing the learner experience and ensuring compliance.
Product & Quality Executive
British Airways PLC
02.2012 - 07.2015
- Responsible for maintaining and auditing the Customer and Crew Learning Academy’s portfolio of courses.
- I worked collaboratively with colleagues within the Learning Academies to establish best practice for scheduling and reporting of learning interventions.
- In addition to stakeholder and supplier management, the role required excellent interpersonal and organisational skills.
- My role required stakeholder and project management, analysis of delegate and trainer feedback as well as working with areas across the business to deliver successful learning solutions.
- I ensured that any design work utilised technology to provide cost effective, innovative content that helped embed learning that was transferable to the workplace.
Training Executive
British Airways PLC
10.2007 - 02.2012
- Working in the Customer Service and Systems Training team, designing and delivering training to current, and new, BA staff and Ground Handling Agents.
- I was required to manage projects which often required liaising with external suppliers and colleagues at all levels across the company.
Education
GCSEs, A Level
BISHOPSHALT SCHOOL
Hillingdon07-1999
Skills
- Instructional Design
- ELearning Development
- Digital content creation
- Video Editing
- Voiceover creation
- Communication
- Stakeholder management
- Supplier Management
- Project Management
Certification
- Adobe Certified Associate in Creative Design using Adobe Photoshop
- Adobe Certified Associate in Print & Digital Publication using Adobe InDesign
- Adobe Certified Associate in Graphic Design & Illustration using Adobe Illustrator
- CIPD Digital Learning Design Programme – passed with Merit
- SAP SuccessFactors Learning Management System accredited user
- Mental Health First Aid in the Workplace
Further Information
Hobbies include Cookery, Watching sport, Singing with local Community Choir. I am currently studying for my CIPD Level 5 Associate Diploma in Organisational Learning & Development
Software
Adobe Creative Cloud
Vyond
Synthesia
Camtasia
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner & Consultant
Laura Shave Consultancy
10.2025 - Current
Training Specialist
Moody’s Analytics Inc
09.2021 - 07.2025
E-Learning Practitioner
Bakkavor Group PLC
09.2020 - 09.2021
Learning & Development Executive
British Airways
10.2018 - 08.2020
Learning Operations Duty Manager
British Airways
05.2018 - 10.2018
Learning Innovation Manager
British Airways PLC
07.2015 - 05.2018
Product & Quality Executive
British Airways PLC
02.2012 - 07.2015
Training Executive
British Airways PLC
10.2007 - 02.2012
GCSEs, A Level
BISHOPSHALT SCHOOL