Laura Richardson
Pharmacy Dispensing Assistant
Newmarket ,Suffolk
Summary
Good at taking feedback and being proactive and fast. Not afraid to ask for support. Most importantly a good team member and very supportive.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Pharmacy Dispensing Assistant
Tesco Superstore
Bury St Edmunds
04.2022 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacy staff with preparing medications and filling orders.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Received incoming supplies and stocked in correct locations.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Trained new pharmacy staff on computer system and drug management protocols.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
- Answered questions regarding medication instructions and usage.
- Input patient information into computer system for prescription orders.
Care Coordinator
Voyage Care - Fordham
09.2019 - 08.2021
- Coordinating shifts to staff
- Pay run
- Ensuring spreadsheets are up to date and sent to ops manager
- Rota's Emailing staff and communicating changes with Field care supervisors and managers
- Updating personal files
- Supporting staff where necessary and more.
Team Leader Assistant
Voyage Care - Cambridge
07.2018 - 09.2019
- Supporting the staff
- Rota's
- Supervisions and appraisals
- Meeting with staff, families and professionals
- Ensuring all paperwork is completed in a timely manner.
Support worker full time
Voyage Care - Cambridge
05.2017 - 07.2018
- Supporting people in the community with learning difficulties and mental health
- Ensuring they live life to the fullest and day to day care
- Completing paperwork in a timely manner.
Care Assistant
Gracewell of Kentford - Kentford
05.2012 - 05.2017
- Working in residential, dementia land end of life care
- Completing paperwork and ensuring they are cared for and live day to day life as best as possible.
Stay at home mum
Kentford
04.2002 - 05.2012
- Staying at home looking after my 3 children two of which needed a lot more care when they were young.
Education
Diploma of Higher Education in Business administration level 2 -
Newmarket
11.2019 - Current
Diploma of Higher Education in Level 3 health and social care - undefined
West Suffolk training
08.2016 - 2 2017
Skills
Filing
Documentation
Customer Service
Outlook
Organizational Skills
Microsoft Excel
Microsoft Word
Customer Service Skills
Medical Terminology
Excel
Data Entry
Time Management
Certification
Health and social care, 02/01/19, Present
Additional Information
I am hard working and very passionate about any job I work in and will give it my all. If I don't understand something I will ask for help. I am good at team work and also working alone and happy to travel. I am fun but also professional. I am good at listening too.
Timeline
Pharmacy Dispensing Assistant
Tesco Superstore
04.2022 - Current
Diploma of Higher Education in Business administration level 2 -
Newmarket
11.2019 - Current
Care Coordinator
Voyage Care - Fordham
09.2019 - 08.2021
Team Leader Assistant
Voyage Care - Cambridge
07.2018 - 09.2019
Support worker full time
Voyage Care - Cambridge
05.2017 - 07.2018
Diploma of Higher Education in Level 3 health and social care - undefined
West Suffolk training
08.2016 - 2 2017
Care Assistant
Gracewell of Kentford - Kentford
05.2012 - 05.2017
Stay at home mum
Kentford
04.2002 - 05.2012