Laura Provvedi
Blairgowrie,Perth
Summary
Dedicated professional with a strong focus on customer centricity and proven expertise in customer relationship management. Demonstrates proficiency in Microsoft Office and excels in problem solving, cross-functional team coordination, and ethical decision making. Known for resilience under pressure and detail orientation, ensuring accuracy in all tasks. Committed to enhancing client and partner engagement through effective team collaboration.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
Courier Driver
EVRI
Forfar, United Kingdom
11.2024 - 02.2025
- Working part-time three days weekly as Courier Driver
- Planned and executed efficient routes through precise use of navigation tools and GPS systems
- Completed parcel deliveries within scheduled times
- Updated delivery records to ensure accurate and current database information
- Worked collaboratively with dispatch team to ensure clear communication on delays or issues
- Coordinated loading, unloading, and vehicle preparation for seamless service
- Obtained signatures from customers upon receipt of delivered goods for confirmation of successful deliveries
- Increased reliability by remaining flexible regarding work hours, including weekends and holidays as needed
- Deliver of approximately 60 to 80 parcels per day
Microsoft Licensing Specialist
Westcon EMEA
London, United Kingdom
03.2022 - 07.2024
- Identified new licensing opportunities by leveraging industry trends
- Coordinated cross-functional teams to achieve licensing objectives smoothly and effectively
- Maintained detailed records of all customer interactions in CRM system, facilitated smooth operations and improved customer management
- Expanded client base by offering exceptional customer service and communication
- Handled customer queries effectively to uphold outstanding service standards
- Efficiently handled sales and quotation enquiries to meet sales targets
- Managed clients' accounts to ensure satisfaction and repeat business
- Cultivated strong relationships with customers to increase retention rate
- Enhanced customer loyalty with exceptional after-sales service
- Provided customers with price information and handled financial transactions
- Position became redundant during organizational restructuring
Strategic Account Manager - Microsoft Cloud
Westcon Group SA
Gauteng, South Africa
01.2006 - 02.2022
- Company Overview: Microsoft Cloud Solutions - Gauteng, South Africa
- Maintain productive working relationships with customers so that sales & marketing goals can be achieved
- Oversaw portfolio of 40 clients ensuring satisfaction
- Rendering excellent after sales service
- Developed new business opportunities and strengthened relationships with current accounts
- Performed regular sales calls strengthening customer connections and pursuing opportunities
- Monitored sales progress through funnel
- Reached and exceeded established sales goals through effective monitoring and progress tracking
- Managed vendor communications to resolve issues
- Coordinated reseller meetings and accompanied personnel to customer meetings
- Maintained and updated personal customer database
- Stayed informed on product updates and secured required qualifications
- Documented order transactions and communicated effectively with customers
- Preparing daily, weekly, monthly reports
- Enhanced customer satisfaction through quality service delivery
- Handled customer issues, complaints, and requests efficiently
- Performed consistent customer visits to maintain rapport and promote company services
- Resolved issues quickly to maintain productivity goals
- Contributed to team achievements by completing tasks efficiently and accurately
- Sought out ways to go above and beyond job requirements
- Quickly mastered required tasks to enhance overall performance in role
- Enhanced knowledge through ongoing learning as senior team member
- Strengthened client connections for better contract renewals through consistent communication
- Delivered exceptional client service to nurture and grow business relationships
- Achieved target and qualified for Quota Club in 2007 and 2008 by exceeding sales target
Internal Sales Manager
Comztek Pty Ltd
Gauteng, South Africa
01.2002 - 12.2005
- Company Overview: Distributor of networking hardware and software products to reseller channel – acquisition buyout by Westcon Group
- Aided senior leadership during executive decision-making process, generating data reports and analysis to improve operational efficiencies
- Interfaced with vendors and accounts to quickly resolve problems while exceeding sales quotas and objectives
- Recruited, interviewed and hired people who would add value, positive attitude and knowledge to sales team
- Participated in weekly meetings with Executive Committee to discuss strategy effectiveness
- Monitored sales team performance and provided effective training to help reach sales targets
- Managed employee performance reviews to build communication and deliver sales insights
- Achieved 105% of quota within first year as Sales Manager
- Distributor of networking hardware and software products to reseller channel – acquisition buyout by Westcon Group
Internal Account Manager
Q Data Distribution
Gauteng, South Africa
01.1998 - 12.2001
- Company Overview: Distributor of networking hardware products to reseller channel
- Carried out day-day-day administrative duties accurately and efficiently
- Resolved issues quickly to maintain productivity goals
- Learned all required tasks quickly to maximize performance
- Sought out ways to go above and beyond job requirements
- Oversaw daily operations over 200 customer accounts with combined annual budget of R 2 Million Gross Profit
Education
High School Diploma - Maths, English, Afrikaans, Typing, Home Economics, Biology, History
Queens High School
Gauteng 01.1983 - 12.1987
Skills
- Customer Centric
- Forecasting
- Customer Relationship Management
- Microsoft Office Proficiency
- Customer service
- Problem solving
- Cross-functional team coordination
- Resilience under pressure
- Ethical decision making
- Detail Orientation and Accuracy
- Client and Partner Engagement
- Team Collaboration
Custom
- Photography
- Volleyball
- Netball
- Painting
Personal Information
Nationality: Italian
Timeline
Courier Driver
EVRI
11.2024 - 02.2025
Microsoft Licensing Specialist
Westcon EMEA
03.2022 - 07.2024
Strategic Account Manager - Microsoft Cloud
Westcon Group SA
01.2006 - 02.2022
Internal Sales Manager
Comztek Pty Ltd
01.2002 - 12.2005
Internal Account Manager
Q Data Distribution
01.1998 - 12.2001
High School Diploma - Maths, English, Afrikaans, Typing, Home Economics, Biology, History
Queens High School
01.1983 - 12.1987
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