Laura Plattner
York,North Yorkshire
Summary
A dedicated hospitality professional with expertise in barista training, food and beverage preparation, and front-of-house service. Demonstrates strong skills in upselling and guest engagement, teamwork, communication, and organisation. Known for adaptability and problem-solving abilities, with experience in event planning and critical thinking. Committed to delivering exceptional service while pursuing opportunities for growth within the hospitality industry.
Overview
1
1
year of professional experience
Work history
Volunteer
Beavers Group
Reigate
- Assisted with children’s activities and provided occasional babysitting.
- Built reliability and responsibility in community-focused roles.
Team Member
Everyman Cinema
Reigate
2024.06 - 2024.12
- Trained in barista skills and food preparation/service, ensuring high-quality drinks and dishes in line with brand standards.
- Delivered exceptional hospitality, welcoming guests and creating a relaxed, enjoyable environment.
- Worked across front-of-house and food & beverage operations, including bar, café, and cinema service.
- Adapted quickly to varied roles, from taking orders to preparing cocktails and coffees, to delivering food directly to guests.
- Ensured excellent customer experience by combining efficiency, attention to detail, and a friendly manner.
- Thrived under pressure during busy periods, balancing multiple tasks while maintaining service quality.
Education
BA - Philosophy
University of York
A-Levels - Geography, Psychology, Religious Studies
Reigate Grammar School
2021.01 - 12 2023
GCSEs - undefined
Dunottar School
2021.01 - 12 2021
Skills
- Barista training
- Food & beverage preparation
- Front-of-house service
- Upselling & guest engagement
- Teamwork in hospitality
- Communication
- Organisation
- Problem-solving
- Adaptability
- Event planning
- Critical thinking
- Independent research
- Presentation skills
- Analytical reasoning
Custom
Available on request.
Accomplishments
Gold Duke of Edinburgh
Affiliations
- Enjoy outdoors and hiking
- Fashion
References
References available upon request.
Timeline
Team Member
Everyman Cinema
2024.06 - 2024.12
A-Levels - Geography, Psychology, Religious Studies
Reigate Grammar School
2021.01 - 12 2023
GCSEs - undefined
Dunottar School
2021.01 - 12 2021
Volunteer
Beavers Group
BA - Philosophy
University of York