Laura McNulty
Sales Co-worker
Dunfermline,Fife
Summary
Able to learn new processes quickly and adapt to different organisational needs. Hardworking, focused and diligent with good people and problem-solving abilities.
Overview
34
34
years of professional experience
6
6
years of post-secondary education
Work history
Sales Co-worker
IKEA, Edinburgh
Edinburgh
10.2022 - 05.2026
- Plan stock locations, setting space caps and working equivalent of 20 pallets of stock into locations around showroom. Awareness of new products/sale/family offers upcoming to maximise profit from add-ons next to built furniture. Replacing missing price tickets. Continuous ongoing replenishment daily.
- Dismantle racking/rebuild according to what is needed to display items, using shelf ready solutions wherever possible to support productivity.
- Interrogate margin reports to decide which stock will be most profitable/commercial.
- Answer myriad of questions from customers throughout IKEA, directing to most appropriate co-worker when necessary.
- Uphold company reputation by consistently delivering excellent service.
- Execute tasks promptly, to uphold levels of fill and overall tidiness.
- Collaborate with co-workers to achieve targets.
- Followed instructions with strict attention to detail to perform assigned tasks under minimal supervision
Admin assistant (bank)
NHS, Waverley Bridge
Edinburgh
06.2021 - 10.2022
- Utilised digital health information systems to facilitate accurate public health record updates and trace thousands of lost Covid vaccinations, thereby supporting community health initiatives.
- Reception duties in mass vaccination clinics around Edinburgh and Lothians. Managing queues of hundreds of people and capturing patient information and referring patients for nurse follow up when appropriate.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
NPA Oral Healthcare student
Edinburgh College
Edinburgh
01.2020 - 06.2021
- First part: Pharmacy studies, led to NPA in Oral Healthcare.(SCQF Level 6)
- Core skills were refreshed.
- Daily use of MS Word, Powerpoint and Moodle.
Courier delivery driver (part-time)
Amazon
Bathgate, West Lothian
05.2017 - 08.2020
- Planned routes and delivered packages around Edinburgh & Lothians, adhered to Think 25 age restricted item policy.
- Sorted packages according to their destination zones efficiently increasing productivity.
- Ensured customer satisfaction with timely and courteous parcel deliveries.
- Adhered to traffic rules consistently, ensuring safe driving practices.
- Worked part-time, evenings and weekends around family responsibilities.
Customer Service
Sainsbury's
Edinburgh
09.2013 - 05.2017
- Cross-checked payroll information of over 100 employees, being mindful of different contracts. Pruned personnel files and kept records up to date. Disposed of obsolete records in secure waste bags. Adhered to strict confidentiality. Made sure Right to Work paperwork was in place, up to date and that those workers contracts were correct.
- Utilised product knowledge to provide efficient customer service whilst in customer areas.
Full-time Parent
Caregiver
Kilkenny, Ireland
06.2007 - 04.2013
- Stay at home parent 2007-2013.
- Learned about nutrition and general childcare.
- Managed competing household demands.
- Taught myself Photoshop basics and assisted family with their printing business.
Office Assistant
Bodyscent International Limited
Kilkenny, Ireland
06.2005 - 06.2007
- Performed general administrative tasks such as photocopying, faxing and franking mail; ensured smooth day-to-day office functions.
- Scheduled appointments effectively to ensure efficient time management for executives.
- Answered phone and took orders from over 50 pharmacies, using bespoke software.
- Facilitated smoother meetings by preparing meeting spaces and refreshments.
- Reconciled invoices and petty cash.
- Proofread monthly brochure before it went to print.
Travel agent
Thomas Cook
Oban & Dublin
08.1992 - 05.2005
- Facilitated smooth booking processes to enhance travel experiences.
- Performed administrative duties such as record-keeping, boosting office efficiency.
- Tracked changing travel advisories, ensuring client safety during travels.
- Built lasting relationships with clients, fostering loyalty and repeat business.
- Checked itineraries against travel documents and raised queries with tour operators when required.
- Dealt refunds and insurance claims when travel companies went bust.
- Received and banked high value cash.
- Demanded high standards and was aware of audit processes.
- Planned and hosted a cruise event for 60 customers in a local hotel and organised guest speakers from P&O.
Education
Cert. - Digital Marketing Level 2
West College, Glasgow
Glasgow 05.2024 - 08.2024
NPA (National Progression Award) - Oral Healthcare
Edinburgh College
Edinburgh 01.2020 - 01.2021
High School - Secondary Education
Bo'ness Academy and Oban High School
Bo’ness 01.1986 - 01.1991
Skills
- Organising personal workload
- Multi-tasking
- Prioritising
- Meeting deadlines
- Teamwork
- Technology
LANGUAGES
English
Native
AWARDS
Nifty 50 award. Voted by my co-workers as someone who lives up to the Ikea value of ‘Giving and Taking Responsibility’ - awarded August 2024.
Affiliations
- Walking, gardening and reading
References
References available upon request.
Timeline
Cert. - Digital Marketing Level 2
West College, Glasgow
05.2024 - 08.2024
Sales Co-worker
IKEA, Edinburgh
10.2022 - 05.2026
Admin assistant (bank)
NHS, Waverley Bridge
06.2021 - 10.2022
NPA (National Progression Award) - Oral Healthcare
Edinburgh College
01.2020 - 01.2021
NPA Oral Healthcare student
Edinburgh College
01.2020 - 06.2021
Courier delivery driver (part-time)
Amazon
05.2017 - 08.2020
Customer Service
Sainsbury's
09.2013 - 05.2017
Full-time Parent
Caregiver
06.2007 - 04.2013
Office Assistant
Bodyscent International Limited
06.2005 - 06.2007
Travel agent
Thomas Cook
08.1992 - 05.2005
High School - Secondary Education
Bo'ness Academy and Oban High School
01.1986 - 01.1991