Laura McIntyre
Hatfield Garden Village,Hertfordshire
Summary
Proactive and hardworking professional with a strong focus on delivering exceptional customer service. Demonstrates composure in high-pressure environments while effectively following instructions. Capable of collaborating within a team or working independently to achieve goals.
Overview
36
36
years of professional experience
14
14
years of post-secondary education
Work history
Teaching Assistant.
St Philip Howard Catholic Primary School
Hatfield, Hertfordshire
09.2023 - Current
- Supported pupils and reinforced learning through individual and small group support.
- Led small group sessions to focus on challenging topics for enhanced understanding.
- Provided one-on-one guidance to struggling pupils, improving academic performance.
- Supported classroom teacher with behaviour management to help create a positive learning environment.
- Prepared materials to support efficient lesson delivery.
- Supervised pupils during breaks to ensure a safe environment.
- Maintained sensitivity towards pupils with additional needs, enhancing their confidence and development.
- Promoted inclusivity by providing tailored support for pupils with special educational needs.
Teaching Assistant
St Bernadette Primary School
London Colney, Hertfordshire
09.2014 - 07.2023
- Administered medical support to diabetic pupil as required.
- Developed strong relationships with pupils and staff to help create positive learning environments.
- Utilised interactive learning techniques to enhance pupils engagement.
- Led small group sessions for in-depth focus on challenging subjects.
- Assisted in lesson planning to ensure effective curriculum delivery.
- Prepared classroom materials to facilitate efficient lessons.
- Provided additional support to students with special educational needs, promoting inclusivity.
Health Care Assistant
Crossroads Care
Hitchin, Hertfordshire
07.2009 - 08.2014
- Upheld patient confidentiality while executing all duties.
- Maintained clean environments to promote healthy living spaces for elderly clients.
- Administered prescribed medication, ensuring optimal health and well-being.
- Provided personal care services, enhancing patient comfort through bathing and grooming.
- Handled emergency situations effectively, mitigating risks of falls or sudden illnesses.
- Demonstrated empathy towards elderly needs, fostering dignity during care.
- Supported end-of-life scenarios sensitively, offering comfort during challenging times.
Registered childminder
Laura McIntyre
Hatfield Garden Village, Hertfordshire
09.2007 - 05.2009
- Maintained clean and safe environment to meet highest standards.
- Coordinated outings to enhance children's understanding of local environments.
- Implemented structured daily routines within home setting.
- Developed engaging activities to promote cognitive growth through play-based methods.
Care Assistant
Goldsborough Care
Hatfield, Hertfordshire
06.2005 - 07.2007
- Administered medication to patients, ensuring effective health management.
- Promoted hygiene and cleanliness through assistance with personal care tasks.
- Followed strict dietary plans tailored to individual health conditions, enhancing residents' overall well-being.
- Responded promptly to emergency situations, prioritising safety of all residents.
Stay at home mum
Laura McIntyre
Hatfield Garden Village, Hertfordshire
05.2002 - 06.2005
Credit Controller
Central Fuel Cards
Old Hatfield, Hertfordshire
06.1997 - 05.2002
- Negotiated effective repayment arrangements to support customer accounts.
- Developed strong customer relationships, building loyalty and trust across interactions.
- Resolved escalated issues promptly, minimising damage to customer relationships.
- Maintained professionalism during interactions while handling overdue payments.
- Contacted clients regarding overdue payments via phone, letter or fax.
Travel Consultant
Thomas Cook
Watford, Rickmansworth and St Albans, Hertfordshire
09.1989 - 05.1997
- Organised packaged and tailor made holiday arrangements, ensuring exceptional customer experiences.
- Provided personalised travel advice to enhance holiday satisfaction.
- Assisted clients with comprehensive travel planning for successful holidays.
- Conducted professional and courteous calls to uphold service excellence.
- Responded to client inquiries and complaints, devising creative solutions.
- Advised customers on visa and travel safety requirements.
- Confirmed deposit payments from clients prior to booking confirmations.
Education
NVQ Level 2 - Health and Social Care
OCR
Llywodraeth Wales 07.2009 - 07.2010
Diplolma - Home Based Childcare
NCMA
05.2007 - 09.2007
City and Guilds - Travel & Tourism
Amersham College
Buckingham, Buckinghamshire 09.1989 - 08.1991
GCSEs - Math
St Michael`s Catholic High School
Watford, Hertfordshire 09.1987 - 06.1989
GCSEs - English Literature
St Michael`s Catholic High School
Hertfordshire 09.1987 - 06.1989
GCSEs - English Language
St Michael`s Catholic High School
Hertfordshire 09.1987 - 06.1989
GCSEs - Child Development
St Michael`s Catholic High School
Hertfordshire 09.1987 - 06.1989
GCSEs - Biology
St Michael`s Catholic High School
Hertfordshire 09.1987 - 06.1989
GCSEs - Religious Education
St Michael`s Catholic High School
Hertfordshire 09.1987 - 06.1989
Skills
- Patience and adaptability
- Customer service
- Team collaboration
- Active listening
- Empathy
- Clear communication
- Training and development
- Attention to detail
Affiliations
- I enjoy the outside, finding new locations for weekend camping and walking my dog. I love going to the theatre and reading crime novels.
Timeline
Teaching Assistant.
St Philip Howard Catholic Primary School
09.2023 - Current
Teaching Assistant
St Bernadette Primary School
09.2014 - 07.2023
Health Care Assistant
Crossroads Care
07.2009 - 08.2014
NVQ Level 2 - Health and Social Care
OCR
07.2009 - 07.2010
Registered childminder
Laura McIntyre
09.2007 - 05.2009
Diplolma - Home Based Childcare
NCMA
05.2007 - 09.2007
Care Assistant
Goldsborough Care
06.2005 - 07.2007
Stay at home mum
Laura McIntyre
05.2002 - 06.2005
Credit Controller
Central Fuel Cards
06.1997 - 05.2002
Travel Consultant
Thomas Cook
09.1989 - 05.1997
City and Guilds - Travel & Tourism
Amersham College
09.1989 - 08.1991
GCSEs - Math
St Michael`s Catholic High School
09.1987 - 06.1989
GCSEs - English Literature
St Michael`s Catholic High School
09.1987 - 06.1989
GCSEs - English Language
St Michael`s Catholic High School
09.1987 - 06.1989
GCSEs - Child Development
St Michael`s Catholic High School
09.1987 - 06.1989
GCSEs - Biology
St Michael`s Catholic High School
09.1987 - 06.1989
GCSEs - Religious Education
St Michael`s Catholic High School
09.1987 - 06.1989