Laura Lenehan
Bovingdon Road,Oxfordshire
Summary
Customer-focused professional with over 20 years of experience in hospitality, customer service, travel, and sales. Demonstrates strong communication skills and proven leadership abilities, excelling in problem-solving and maintaining organisation in fast-paced environments. Expertise in event coordination, team supervision, and delivering exceptional service to clients.
Overview
23
23
years of professional experience
Work history
Weddings & Events Coordinator
The Bay Tree Hotel
Burford, Oxfordshire
03.2023 - 04.2026
- Convert enquiries into confirmed bookings through proactive follow-up, venue tours, and contract negotiation.
- Coordinate on-site event operations, supervising set-ups and ensuring seamless delivery.
- Manage client communication from enquiry to post-event follow-up, maintaining high satisfaction.
- Liaise with clients, suppliers, and internal teams to support successful events.
Onboard Customer Service Assistant
Avanti West Coast
Manchester
08.2014 - 10.2022
- Delivered excellent customer service, resolving issues quickly and professionally.
- Managed stock rotation, storage, and deliveries to minimise waste and maintain availability.
- Increased onboard revenue through effective upselling.
- Ensured accurate handling of dietary and allergy requirements.
- Reported defects promptly to reduce service disruption and maintain safety compliance.
- Onboard service manager secondment.
E-Support Consultant
HRG
Manchester
01.2009 - 08.2014
- Managed and amended business travel bookings using online systems.
- Ensured accuracy and efficiency of travel arrangements for clients.
- Trained new and existing staff on systems and operational procedures.
Sales Executive
Virgin Mobile
Cheltenham
01.2004 - 01.2009
- Managed daily cash office and administrative operations.
- Maximised sales through proactive selling and strong product knowledge.
- Consistently exceeded personal and store sales targets.
Cabin Crew
Britannia Airways
Bristol
01.2003 - 01.2004
- Delivered exceptional customer service throughout all stages of travel.
- Ensured full compliance with health and safety procedures.
- Increased onboard revenue through upselling and cross-selling.
Skills
- Customer Service
- Event Coordination
- Team Leadership
- Sales & Upselling
- Complaint Resolution
- Communication
- Training & Coaching
- Problem Solving
- Time Management
- Calm Under Pressure
- Decision Making
- Organisation
Timeline
Weddings & Events Coordinator
The Bay Tree Hotel
03.2023 - 04.2026
Onboard Customer Service Assistant
Avanti West Coast
08.2014 - 10.2022
E-Support Consultant
HRG
01.2009 - 08.2014
Sales Executive
Virgin Mobile
01.2004 - 01.2009
Cabin Crew
Britannia Airways
01.2003 - 01.2004