Anastasia Iacovou
Summary
Friendly and reliable worker who brings enthusiasm and positivity to every shift. Confident in fast-paced environments, with a strong ability to anticipate customer needs and deliver high-quality service.
After working in the wedding industry and sales, I have developed strong coordination, client relations, and organisational skills. I have gained valuable experience guiding clients from initial enquiry through to their event day, consistently delivering seamless and memorable experiences, while achieving a rewarding sense of accomplishment after every successful event.
Now seeking a role to continue growing and building strong customer relationships within the hospitality industry.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Weddings & Events Sales coordinator
Reigate Hill
Reigate , Surrey
2024.02 - 2025.09
- Coordinated for numerous weddings and events ensuring a seamless day for our clients
- Created detailed timelines and checklists to streamline event preparation and execution phases
- Assisted clients in selecting themes, décor, and services to align with their vision and budget
- Achieved sales targets through effective communication and relationship building with clients
- Coordinatted with my team and training new hires, ensuring faster integration into the team
- Analysed market trends and customer feedback to identify opportunities for Venue improvements
- Managed content for social media platforms to engage and maintain audience interaction
General manager
The Grape Variety
Dorking, Surrey
2022.04 - 2024.01
- Launched and operated a new coffee shop within the wine bar, visited by approximately 145 customers a day
- Planned and managed private events from start to finish, including setup, running the event, handling payments, and closing down
- Successfully hit target sales figures by analysing weekly data to make improvements to increase sales target by 20% in one year
- Created a cross-training programme ensuring staff members were able to perform confidently and effectively in all positions
- Kept an eye on team performance and worked on ways to improve efficiency and service
- Increased customer engagement on the company's social media and in-store by planning seasonal promotions and specials
- Researched new suppliers and negotiated the best quality pricing and products
General manager
Esquires Coffee
Dorking, Surrey
2021.02 - 2022.10
- Maintained a welcoming environment for optimal customer satisfaction
- Skilled in dialling in coffee machines to produce consistently excellent coffees to each customer
- Hired and trained all staff members with customer service skills, beverage and food knowledge
- Created employee schedules and approved time off
- Reduced payroll costs with careful resource allocation and scheduling
- Always maintained a clean organised work environment
- Checked stock and ordered new supplies as needed
- Upheld food and safety standards
Assistant manager
Marinos Fish Bar
Dorking, Surrey
2019.03 - 2022.10
- Correctly calculated and ordered appropriate supplies
- Staff scheduling
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions
- Developed plans and strategies to promote continuous improvement
- Managed teams by overseeing the hiring, training and professional growth of employees
- Staff scheduling
Waitress
Ocean Basket
Larnaca, Cyprus
2017.03 - 2019.03
- Interacted with customers while taking orders, answering questions and providing suggestions with a positive upbeat attitude
- Provided friendly, courteous service, maximising positive customer satisfaction ratings
- Executed good customer service with mystery shoppers scores at 95% or above
- Hit above sale targets by upselling new promotional appetizers and drinks
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
BTEC - Business Management
Farnborough College of Technology
Farnborough 09/2019 - 06/2021
Skills
- Management skills
- Espresso machine operation
- Latte art
- Highly motivated
- Customer service
- Positive attitude
- Staff training
Certification
Level 2 WSET Award in Wine Course
Level 2 Certificate in Event Planning
Timeline
Weddings & Events Sales coordinator
Reigate Hill
2024.02 - 2025.09
General manager
The Grape Variety
2022.04 - 2024.01
General manager
Esquires Coffee
2021.02 - 2022.10
Assistant manager
Marinos Fish Bar
2019.03 - 2022.10
Waitress
Ocean Basket
2017.03 - 2019.03
BTEC - Business Management
Farnborough College of Technology
09/2019 - 06/2021