Summary
Overview
Work history
Education
Skills
References
Timeline
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Laura Kesby

Aberdeen

Summary

Highly skilled professional with expertise in project coordination, decision making, and time-management. Demonstrates a strong ability to manage multiple projects efficiently while ensuring timely completion. Adept at making informed decisions that drive project success and enhance team productivity. Committed to leveraging skills to achieve organisational goals and contribute to continuous improvement.

Overview

37
37
years of professional experience
4
4
years of post-secondary education

Work history

Project coordinator

Thistle Windows & Conservatories
Aberdeen
08.2022 - 02.2025
  • Monitored project timelines to avoid delays.
  • Coordinated project tasks, ensuring timely completion.
  • Managed communication amongst project team members to enable work time line.
  • Worked closely with the Project Manager to define objectives, leading to clear guidelines.
  • Assisted in developing detailed project plans, resulting in clearer direction.
  • Responded promptly to client queries, boosting customer satisfaction levels.
  • Improved workflow efficiency with structured planning and coordination of tasks.

Office Manager

Crest Glazing Ltd
Aberdeen
05.2006 - 07.2022
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • Used Sage accounting system.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Keeping customers up to date with their on going contracts. Ordering all materials ensuring each job was ready for installation.
  • Managed database to maintain updated records and accuracy.
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.


Conservatory Installations Coordinator

Thistle Windows & Conservatories
Aberdeen
06.2000 - 04.2006
  • Overseeing installations ensuring consistency in all trades required.
  • Coordinated project tasks for successful and timely completion.
  • Answered phone calls and responded to emails from clients.
  • Coordinated ongoing conservatory projects, documenting key action items and decisions.
  • Managed databases and information systems, maintaining accurate and accessible records.
  • Addressed customer complaints and resolved issues.
  • Managed and prioritised varied and busy workload to meet deadlines.

Senior New Business Clerk

General Guarantee Finance Ltd
Aberdeen
12.1990 - 04.2000
  • Ensuring all documentation was correct before each transaction payment was approved.
  • Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.
  • Inputted data quickly and accurately to maintain reliable records.
  • Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
  • Assisted in customer satisfaction with swift handling of inquiries and complaints.

Invoice Clerk

Holland House Electrical
Aberdeen
02.1988 - 12.1990
  • Processed large volumes of invoices daily, increasing productivity levels.
  • Managed incoming and outgoing post, ensuring smooth correspondence flow.
  • Ensuring all records were kept up to date an accurate.
  • Calculated bills owed by customers, prepared invoices and distributed statements.

Education

O'Grade - English, Arithmetic & Secretarial Studies

Aberdeen Grammar School
Aberdeen
08.1982 - 07.1986

Skills

  • Project coordination
  • Decision making
  • Time-management
  • Invoicing
  • SAGE Accounts
  • Customer engagement
  • Time efficiency
  • General office administration

References

References available upon request.

Timeline

Project coordinator

Thistle Windows & Conservatories
08.2022 - 02.2025

Office Manager

Crest Glazing Ltd
05.2006 - 07.2022

Conservatory Installations Coordinator

Thistle Windows & Conservatories
06.2000 - 04.2006

Senior New Business Clerk

General Guarantee Finance Ltd
12.1990 - 04.2000

Invoice Clerk

Holland House Electrical
02.1988 - 12.1990

O'Grade - English, Arithmetic & Secretarial Studies

Aberdeen Grammar School
08.1982 - 07.1986

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Laura Kesby