Laura Jerram
Chorleywood,BPL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Club and spa manager
The lanesborough
London
07.2024 - Current
- Managed inventory control, reducing wastage costs significantly.
- Ensured adherence to industry regulations, maintaining the highest level of professional standards.
- Led marketing initiatives to promote spa services locally.
- Oversaw staff rotas to ensure adequate coverage during peak times.
- Developed bespoke treatment packages tailored to individual client needs.
- Conducted regular performance reviews to motivate staff members and encourage their professional growth.
- Handled guest complaints promptly and professionally, maintaining reputation for excellent service quality.
- Established strong relationships with suppliers for cost-effective procurement of products.
- Managed daily operations for smooth running of the spa.
Head of Spa
KLORIS
London, ENG
03.2023 - 05.2024
- Responsible for all training across wholesale spa partners
- Designed and developed treatment protocols and training plans
- Generate New business leads
- Organise and manage events and workshops with spa partners to boost sales
- Building strong relationships with Key accounts to ensure strong partnerships and brand growth.
- Planning and executing company events and ensuring return on investment
- Evaluate market trends and competitor activities, informing strategic decision-making.
- Work with Spa Partners and teams to boost KLORIS retail sales through structured training plans and incentive schemes
- Designed business strategies to obtain short and long-term goals for company.
Spa and Recreation Director
The Ritz Carlton Doha
01.2021 - 09.2022
- Responsible for the entire spa and recreation department consisting of 40 staff, 10 treatment rooms, tennis courts, indoor outdoor pools, beach, fitness centre, recreation activities, total membership base of 600
- Heading up recruitment and talent management
- Implementing effective marketing strategies to maximise revenues, coaching and development of all staff to achieve financial goals
- Treatment menu engineering sourcing vendors for retail.
- Full accountability for P and L and budget preparation
- Responsible for retail and treatment trainings within department
- Increased retail sales by 50% through training and incentives.
- Increased annual treatment sales by 30%
Beauty Therapy Lecturer
Aylesbury College
08.2020 - 01.2021
- Role during the pandemic teaching NVQ level 1 and 2 beauty therapy both in classroom and online via zoom
- Subjects taught Anatomy and physiology, Manicures and pedicures, Facials, Waxing, tinting and make up.
- Taught online classes to large groups using zoom to upload learning materials and assess students' work.
- Tutored students struggling with material, improving understanding and academic performance.
Spa consultancy - on site
Various projects
05.2018 - 03.2020
- Spa consultancy specialising in pre opening projects included chic by sisters beauty and aesthetics clinic (oman) le meridian split
- Full accountability during the pre-opening stages of the business tasks included preparing the budget/marketing strategy for the brand, recruitment, ordering OSE and FFE, operational training and development of staff, implementing SOPS and procedures for operation
- Researching and sourcing brands, monitoring inventory/stock control, in charge of all purchases working directly with the owners of the business
- Driving Sales through development of a strong marketing, plan conducting training for employees.
- Onboarding of new staff including induction and training programme
- Enhanced workplace equality through tactical recruitment and training development.
- Developed robust recruitment processes for high-performing operational teams.
- Interviewed and hired staff fitting job and team requirements.
International Business Manager
ESPA
Farnham
04.2017 - 04.2018
- Managing a portfolio of spa's internationally, building relationships to achieve growth
- Implement strategic marketing plans in line with the business requirements
- Provide employees with brand standards, operational and retail trainings onsite
- Organizing and executing events in house to promote brand awareness
- Complete audits and mystery shops analyzing quality of service and financial performance of spa
- Assist with hiring and recruitment of staff and budget development where required
- Maximize opportunities to drive sales and revenue streams
Education
L3 AET Education and Training - Education
Train Aid
United Kingdom01.2024
NVQ Level 3 - Beauty Therapy
Watford College
United Kingdom09.2001
NVQ Level 2 - Beauty Therapy
Watford College
Watford09.2000
NVQ Level 1 - Hairdressing
Watford College
Watford08.2000
CACHE Level 2 - understanding children and young peoples mental health
CACHE
United KingdomDiploma of Higher Education - Health and Wellbeing Coach Training
Raw Horizons
United KingdomSkills
- Training and Development
- Leadership
- Quality control
- Strong Customer Service Skills
- Sales and Marketing Strategies
- Brand Management
- Employee Recruitment & Retention
- Administration
- Procurement
- Negotiation skills
- Operational KPI's and sales reporting
Languages
6
Education
NHS and AC accredited,Level 2
Personal Information
Languages
English
First Language
Timeline
Club and spa manager
The lanesborough
07.2024 - Current
Head of Spa
KLORIS
03.2023 - 05.2024
Spa and Recreation Director
The Ritz Carlton Doha
01.2021 - 09.2022
Beauty Therapy Lecturer
Aylesbury College
08.2020 - 01.2021
Spa consultancy - on site
Various projects
05.2018 - 03.2020
International Business Manager
ESPA
04.2017 - 04.2018
L3 AET Education and Training - Education
Train Aid
NVQ Level 3 - Beauty Therapy
Watford College
NVQ Level 2 - Beauty Therapy
Watford College
NVQ Level 1 - Hairdressing
Watford College
CACHE Level 2 - understanding children and young peoples mental health
CACHE
Diploma of Higher Education - Health and Wellbeing Coach Training
Raw Horizons