Ana Sofia Pina
Newport-on-Tay ,Fife
Summary
Detail-oriented Spa Attendant skilled in maintaining hygiene and cleanliness standards across all spa areas. Resolves customer complaints effectively, ensuring positive experiences and satisfaction. Trains new staff to uphold exceptional service and operational efficiency. Proactive Spa Attendant with strengths in team building and training development. Implements quality control measures to maintain pristine environments and enhance customer satisfaction. Drives team performance through empathetic communication and a positive attitude. Spa professional focused on maintaining high standards of cleanliness and customer satisfaction. Capable of performing a wide range of treatments, handling guest inquiries, and ensuring a relaxing environment. Adept at managing supplies, coordinating schedules, and assisting with administrative tasks.
Overview
9
9
years of professional experience
Work History
Spa Attendant
Kohler waters Spa
St.Andrews, Scotland
02.2022 - Current
- Cleaned spa and treatment areas after every client, ensuring hygiene standards met and client satisfaction maintained.
- Trained new spa attendants, sharing knowledge of spa operations and customer service excellence.
- Maintained cleanliness and hygiene standards in all spa areas, including treatment rooms and communal spaces.
- Resolved customer complaints with professionalism for positive outcomes.
- Laundered spa linens and robes, ensuring adequate supply for seamless daily operations.
Housekeeping Attendant
Old Course Hotel
St.Andrews, Scotland
07.2017 - 01.2022
- Maintained cleanliness and hygiene in guest rooms, adhering to strict protocols for guest safety.
- Cleaned guest rooms and changed linen to ensure guest satisfaction and comfort.
- Changed bed linen, towels, and guest amenities, replenishing supplies when needed for optimal comfort.
- Responded promptly and courteously to guest requests, enhancing overall guest experience.
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
- Conducted bathroom sanitisation by cleaning toilets, showers, sinks, floors and baths and removing towels for laundry cleaning.
- Replaced items such as soap, shower wash, shampoo, tea and coffee after customer use.
- Kept beds clean and refreshed by changing bed linen and fluffing pillows after use.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
- Handled lost and found items according to hotel policy, safeguarding guest property.
- Assisted in training new housekeeping staff, sharing knowledge and best practices.
Education
Bachelor of Arts - Artes Plásticas
IPT- Instituto Profissional de Tomar
Tomar, Portgal01-2007
Skills
- Spa maintenance
- Quality control
- Customer service
- Client interaction
- Training development
- Time efficiency
- Team building
- Attention to detail
- Professionalism
- Positive attitude
- Self-motivation
- Friendly
- Empathetic communication
Languages
Portuguese
First Language
English
Intermediate
B1
Spanish
Intermediate
B1
Interests
- Painting, Art
- Cinema
- literature
- Science, History
- Music
- Bouldering/Climbing
- cold swim
- Hiking
- dance
- be with Family and Friends
Timeline
Spa Attendant
Kohler waters Spa
02.2022 - Current
Housekeeping Attendant
Old Course Hotel
07.2017 - 01.2022
Bachelor of Arts - Artes Plásticas
IPT- Instituto Profissional de Tomar