Laura Green
Epping,Essex
Summary
Results-driven Product Owner with knack for steering cross-functional teams to deliver high-quality digital products. Skilled in translating complex business requirements into actionable development plans, leading to increased user engagement and streamlined operations. Delivered numerous projects on time, enhancing customer satisfaction and operational efficiency within diverse sectors.
Overview
21
21
years of professional experience
8069
8069
years of post-secondary education
1
1
Certification
Work History
Technical Product Owner
Entain
London
02.2020 - Current
- I have currently been working on projects that bring Technology in-house removing costs of 3rd party suppliers
- Provided clarity on new features by conducting product training and demos.
- Translated unstructured work requests into actionable user stories, using Jira.
- Coordinated project planning and execution with team members and team leads.
- Drove continuous improvement by keeping abreast with Agile and Scrum best practices and trends.
- Conducted continuous evaluations to improve products and user experience.
- Liaised with Product Management to prioritise product backlog according to business value and ROI.
- Ensured accurate understanding of user needs by assessing and analysing feedback.
Business Analyst / Scrum Master
LadbrokesCoral
London, England
06.2017 - 02.2020
- Helped consolidate multiple system platforms
- Helped improve customer satisfaction and achieve measurable results.
- Assisted teams with implementing new recommendations and revising instructions for staff.
- Communicated with staff at all organisational levels to assess current systems.
- Encouraged development of clear objectives and action plans.
- Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
- Documented workflow charts, records and job descriptions to guide overall organisational improvements.
System Analyst
Coral
London, England
12.2015 - 06.2017
- Studied and documented present workflow to recommend process improvements.
- Modified current systems to enhance workflows and meet new needs.
- Troubleshot software application issues to identify improvements and aid resolution.
- Identified new opportunities to improve business process efficiency.
IT Incident Analyst
Coral
London, England
04.2014 - 12.2015
- Analysed complex data sets and studied impacts on business growth and operational efficiency.
- Uncovered root causes of complex business challenges and guided management with data-driven insights.
- Collaborated with cross-functional teams to implement operational improvements and business strategies.
- Highlighted undetected organisational needs to improve business performance.
- Assisted teams with implementing new recommendations and revising instructions for staff.
Test Engineer
Coral
London, England
10.2011 - 04.2014
- Gained ISEB certified Test Engineer status and in-depth knowledge of EPoS, Web based, Mobile and GUI testing with windows-based software products
- Further skills/ experience gained include:
- Agile testing experience
- Good understanding of SDLC and testing life cycle using Waterfall, V-Model and Agile methodologies
- Performed Sanity, Integration, Functional, System, Regression and UAT testing
- Experience of test and defect management tools like Quality Centre and Jira
- Good understanding of test analysis, scenario preparation, test case and data preparation, and test execution
- Good experience in testing activities like test plan, test strategy, estimation, traceability matrix & test reports
- Performed cross browser compatibility tests to ensure website supports for Mozilla Firefox, IE and Chrome
- Analysing Business Requirements Specifications (BRS) and developed test cases based on requirements
Broadcasting Assistant
Coral
London
07.2007 - 10.2011
- Broadcasting Coupon Creating and Publishing
- Creating coupon CSV templates in Excel
- Creating coupons from a CSV template provided by the Trading team
- Uploading and publishing CSV files to create coupons
Telephone Betting Operator
Coral
London
04.2004 - 07.2007
- Take Customer Bets
- Creating Data For Telebet System
- Settling / Resulting Various Bets
- Completed work according to schedule, helping struggling team members as required to maintain smooth-running operations.
Education
Certified SAFe 4 Scrum Master - Technology
Coral / LadbrokesCoral / GVC / Entain
London11.2018
Certified SAFe 4 Product Owner/Product Manager - IT
Coral / LadbrokesCoral / GVC / Entain
London10.2018
AgileBA Foundation -
Coral / LadbrokesCoral / GVC / Entain
London03.2016
ITIL Foundation Certificate in IT Service Management -
Coral / LadbrokesCoral / GVC / Entain
London10.2014
ISEB Foundation Qualification -
Coral / LadbrokesCoral / GVC / Entain
London03.2013
NVQ Level 1-Catering and Hospitality - undefined
Redbridge College
NVQ Level 2-Hospitality - undefined
Redbridge College
NVQ Level 2-Unit certificate in pastry cooks and patissiers - undefined
Redbridge College
Foundation certificate in food hygiene - undefined
Redbridge College
C.L.A.I.T - undefined
Redbridge College
GNVQ Intermediate - undefined
Sixth form at Eastbury
Business Studies -
Sixth Form At Eastbury
Essex06.2003
GCSEs -
Eastbury Comprehensive School
Essex06.2002
Skills
- Jira and Confluence
- Online and Retail Systems knowledge
- Retail Gaming & Leisure industry domain knowledge
- Project Management
- Agile and scrum methodologies
- User stories
- Backlog management
- Sprint planning
- Iteration planning
- Cross-functional team leadership
- Planning and strategy
- Communication and presentation
- Leadership and management
- Product lifecycle management
Certification
- Certified SAFe 4 Product Owner/Product Manager
- Certified SAFe 4 Scrum Master
- AgileBA Foundation Qualification
- ISEB Foundation Qualification
- ITIL Foundation Certificate in IT Service management
References
Available on request.
Affiliations
- Swimming
- Spending Time with Family and Friends
- Dancing
Timeline
Technical Product Owner
Entain
02.2020 - Current
Business Analyst / Scrum Master
LadbrokesCoral
06.2017 - 02.2020
System Analyst
Coral
12.2015 - 06.2017
IT Incident Analyst
Coral
04.2014 - 12.2015
Test Engineer
Coral
10.2011 - 04.2014
Broadcasting Assistant
Coral
07.2007 - 10.2011
Telephone Betting Operator
Coral
04.2004 - 07.2007
NVQ Level 1-Catering and Hospitality - undefined
Redbridge College
NVQ Level 2-Hospitality - undefined
Redbridge College
NVQ Level 2-Unit certificate in pastry cooks and patissiers - undefined
Redbridge College
Foundation certificate in food hygiene - undefined
Redbridge College
C.L.A.I.T - undefined
Redbridge College
GNVQ Intermediate - undefined
Sixth form at Eastbury
- Certified SAFe 4 Product Owner/Product Manager
- Certified SAFe 4 Scrum Master
- AgileBA Foundation Qualification
- ISEB Foundation Qualification
- ITIL Foundation Certificate in IT Service management
Certified SAFe 4 Scrum Master - Technology
Coral / LadbrokesCoral / GVC / Entain
Certified SAFe 4 Product Owner/Product Manager - IT
Coral / LadbrokesCoral / GVC / Entain
AgileBA Foundation -
Coral / LadbrokesCoral / GVC / Entain
ITIL Foundation Certificate in IT Service Management -
Coral / LadbrokesCoral / GVC / Entain
ISEB Foundation Qualification -
Coral / LadbrokesCoral / GVC / Entain
Business Studies -
Sixth Form At Eastbury
GCSEs -
Eastbury Comprehensive School
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