- Going for walks
- Visiting and socialising with friends
- Movies
- Arts and Crafts
- Sewing
Laura Garfoot
Hemel Hempstead,Hertfordshire
Summary
Results-driven Sales Assistant with extensive retail experience. Delivered exceptional customer service while collaborating effectively to meet sales targets. Enhanced the shopping experience through communication and visual merchandising. Committed to minimising queues, maximising upselling opportunities, and maintaining a clean, welcoming environment.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Marks & Spencer
Kings Lynn
10.2021 - 01.2022
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Collaborated with team members to meet sales targets, contributing to overall store performance.
- Assisted customers in the clothing and home wear section and operated the till during the Christmas season.
- Kept shelves neat, clean and organised through visual merchandising.
Retail Worker
Barnardos Charity Store
Kings Lynn
04.2021 - 10.2021
- Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Organised shelves for accessibility and visual appeal, maintaining cleanliness through effective visual merchandising.
- Kept shelves neat, clean and organised through visual merchandising.
- Operated till, organised donations, and enhanced customer shopping experience on a volunteer basis.
Full Time Mother
N/A
09.2018 - 04.2021
- Following maternity leave, I made the decision to pause my career in order to look after my child.
Retail Sales Associate
The Entertainer
Kings Lynn
11.2016 - 09.2018
- Leveraged upbeat personality and commitment to service, becoming the preferred advisor for customers seeking product recommendations.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Demonstrated comprehensive product knowledge to offer detailed advice and recommendations.
- Proved capabilities during temporary Christmas contract, quickly transitioned to permanent staff and became a key member of retail team specialising in toy sales for various ages.
- Assessed customer product budget and requirements through consultations.
- Operated till, ensured shop cleanliness and organisation, assisted customers, and co-supervised a work experience placement.
- Organised shelves to ensure products were easily accessible for customers., clean and organised through visual merchandising.
Sales Advisor
Reeds Home Store
Downham Market
09.2015 - 11.2016
- Achieved company targets by implementing successful sales strategies.
- Identified upselling opportunities by actively listening to customer needs and preferences.
- Resolved customer queries and complaints promptly, ensuring high levels of satisfaction.
- Assisted customers in selecting ideal items, took deliveries, replenished displays, and conducted stock checks to maintain inventory levels.
- Advised customers on gift selection in the gifts department, focusing on ornaments, soft toys, candles, men's gifts, and crystal sets.
- Assisted other departments, including kitchen products, linen, and bathroom decorations.
Sales Assistant
Greenwoods Menswear
King's Lynn
11.2012 - 09.2015
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Managed till operations while providing customer assistance during peak times.
- Processed sales transactions, ensuring accuracy in cash and card payments.
- Responded to customer enquiries about product availability and features, providing prompt responses to questions about products and services.
- Assisted customers during busy shopping hours in a retail environment.
- Arranged in-store displays, organised stock, and kept shop areas tidy.
- Worked with team members to meet sales targets and enhance overall store performance.
Education
QCF Level 2 Diploma - Retail Skills, Functional Skills Qualification Level 1 - English, BTEC Level 2 - Retail Knowledge
First4Skills
01-2015
Childcare course - key skills in ICT, English Maths
Lincoln Technology College
01-2011
Skills
- Till and cash handling
- Customer service excellence
- Sales strategies
- Visual merchandising
- Team collaboration
- Communication skills
- Superb time management
- Resilient under pressure
- Positive attitude
- Outgoing and enthusiastic
- Sanitation practices
- Computer literate
Interests
Timeline
Sales Assistant
Marks & Spencer
10.2021 - 01.2022
Retail Worker
Barnardos Charity Store
04.2021 - 10.2021
Full Time Mother
N/A
09.2018 - 04.2021
Retail Sales Associate
The Entertainer
11.2016 - 09.2018
Sales Advisor
Reeds Home Store
09.2015 - 11.2016
Sales Assistant
Greenwoods Menswear
11.2012 - 09.2015
QCF Level 2 Diploma - Retail Skills, Functional Skills Qualification Level 1 - English, BTEC Level 2 - Retail Knowledge
First4Skills
Childcare course - key skills in ICT, English Maths
Lincoln Technology College