LAURA EVA HASSIB
London,Greater London
Summary
Results-driven Cleaning Supervisor with expertise in team leadership and operational management. Elevates customer care standards through effective communication and alignment with corporate objectives. Enhances staff performance and operational efficiency via tailored improvement plans and comprehensive training programmes. Cultivates a positive work environment while ensuring health and safety compliance, driving team motivation and achieving strategic goals.
Overview
1
1
Language
1
1
Certification
29
29
years of professional experience
Work History
Supervisor Leader
OCS/ISS
London, Greater London
08.2021 - Current
- Managed daily operations of cleaning department, maintaining high standards of cleanliness and compliance.
- Monitored staff performance and implemented targeted improvement plans to enhance service quality.
- Coordinated daily activities to meet targets set by upper management.
- Led cleaning staff, organising tasks and delegating responsibilities to maximise operational efficiency.
- Managed and maintained employee timesheets for accurate payroll processing.
- Customer Services and making sure care standards are being implemented
- Order weekly consumables
- Monthly First Aid checks
Facilities site Manager
Interserve/ABM
London, Greater London
04.2018 - 03.2021
- {Reuters and Clarivate}
- Managed site logistics, ensuring timely availability of equipment and materials for seamless operations.
- Coordinated employee schedules and tasks to align with workloads, optimising team assignments based on needs.
- Delivered training sessions on safety protocols, enhancing team awareness and competence.
- Resolved team conflicts, fostering a collaborative and constructive work environment.
Night Operative/Assistant Supervisor
J&D Organisation
London, Greater London
05.1997 - 04.2008
- Loaded and unloaded materials safely, maintaining compliance with health and safety guidelines.
- Operated machinery and equipment safely, adhering to strict health and safety protocols.
- Thrived under pressure in a diverse environment, ensuring team cohesion and effectiveness.
- Collaborated with team members to successfully complete projects on time.
- Utilised techniques to enhance focus and productivity.
- Inserting commercials in the newspapers
- {News International}
Education
Bachelor of Arts with Honours - Business (Human Resources Management
Arden University
Coventry01-2026
CMI Level 5 Certificate - Business with Human Resources
Arden University
Coventry01-2026
BTec level 2 - Literacy & Numeracy Level 1&2
City & Guilds of London Institute
London01-2010
I.T Level 2 and Level 3 - Finance
Tower Hamlet
London01-2009
Skills
- Operational planning
- Staff scheduling
- Task delegation
- Excel
- Sage Accounting
- Payroll administration
- Health and safety
- Team supervision
- Staff training
- Customer service
- Time management
- Conflict resolution
- Leadership skills
- People management skills
- Data analysis
Certification
- Ambassador Customer Care
- Core Skills Refresher
- Cleaning Operatives Efficiency Certificate
Personal Information
Hobbies: Involved in the charity of my Alma Mater St. Joseph’s Secondary School., Was the social secretary for the charity organisation for 5 years till 2023., Currently the vice president of the organisation since 2025., Reading, Sports
Custom
References are available upon request.
Languages
English
Advanced
C1
Interests
- Sports- Athletics, Tennis and football
- Reading
- Exercising
Accomplishments
- Achieved certification through the Chartered Management Institute (CMI).
- Reduced employee turnover by 50% by creating and implementing no-cost incentive program.
Timeline
Supervisor Leader
OCS/ISS
08.2021 - Current
Facilities site Manager
Interserve/ABM
04.2018 - 03.2021
Night Operative/Assistant Supervisor
J&D Organisation
05.1997 - 04.2008
Bachelor of Arts with Honours - Business (Human Resources Management
Arden University
CMI Level 5 Certificate - Business with Human Resources
Arden University
BTec level 2 - Literacy & Numeracy Level 1&2
City & Guilds of London Institute
I.T Level 2 and Level 3 - Finance
Tower Hamlet