Laura Drozdz
Kirkcudbright,Dumfries and Galloway
Summary
Experienced in customer service with a strong proficiency in multitasking and cash handling. Adept at heating and frothing milk, using the cash register, and managing returns and refunds. Possesses a keen sense of humour and extensive knowledge of dietary restrictions. Skilled in store opening and closing procedures, aiming to enhance operational efficiency while ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work history
Barista
The Cocoabean Company
Twynholm, Dumfries and Galloway
2023.09 - Current
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Provided a welcoming atmosphere to customers, promoting return visits.
Retail worker
Supersave
Kirkcudbright, Dumfries and Galloway
2022.06 - 2023.09
- Assisted customers with product selection, leading to improved customer satisfaction.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Operated till accurately to ensure smooth checkout process.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Assisted in annual stocktaking activities, contributing to accurate inventory records.
Waitress assistant
The Arden House Hotel
Kirkcudbright, Dumfries and Galloway
2021.06 - 2022.07
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Streamlined order placements with clear communication to kitchen staff.
- Facilitated smooth operations by setting up tables and booths.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Assisted in food preparation, ensuring prompt service during busy times.
- Collaborated with team to provide efficient service during peak hours.
Education
Scottish Qualifications Certificate - N/A
Kirkcudbright Academy
Kirkcudbright, Dumfries and Galloway 2019.08 - 2024.05
Scottish Qualifications Certificate - Beauty Therapy
Dumfries & Galloway College
Dumfries, Dumfries and Galloway 2024.08 -
Skills
- Heating and frothing milk
- Cash register use
- Sense of humour
- Multitasking proficiency
- Knowledge of dietary restrictions
- Customer Service
- Cash handling
- Returns and refunds processing
- Refund management
- Store opening and closing
Languages
English
Fluent
Polish
Native
Timeline
Scottish Qualifications Certificate - Beauty Therapy
Dumfries & Galloway College
2024.08 -
Barista
The Cocoabean Company
2023.09 - Current
Retail worker
Supersave
2022.06 - 2023.09
Waitress assistant
The Arden House Hotel
2021.06 - 2022.07
Scottish Qualifications Certificate - N/A
Kirkcudbright Academy
2019.08 - 2024.05