Laura Driscoll

After a planned career break to care for a family member, I'm now eager to return to full-time work with renewed focus and up-to-date skills.

• Supervised, trained, and mentored a team of six administrative and clinical staff, providing continuous professional development and fostering a positive workplace.
• Oversaw daily operations of a busy medical practice, ensuring smooth patient flow and operational efficiency.
• Implemented and managed office policies and procedures, improving workflow efficiency and patient care delivery.
• Maintained strict adherence to PIPA, WSBC, and other regulatory standards to ensure compliance and protect patient confidentiality.
• Handled insurance verifications, pre-authorizations, and billing inquiries, ensuring accuracy and timeliness of claim submissions.
• Collaborated with external vendors and suppliers to negotiate contracts, managed inventory, and ensured the office had the necessary medical equipment and supplies.
• Analysed financial reports, including billing and revenue cycles, to manage budgetary goals and reduce overhead costs.

• Providing multifaceted administrative/front desk support for a busy gynaecology practice working alongside 8 specialist doctors.
• Communicated with various departments to plan for patient's surgeries, ultrasounds, and consultations.
• Greeted patients upon arrival. Entering and updating patient's demographics electronically, using PLEXIA electronic medical software.
• Operated a multi-line phone system with a high volume of inbound calls and relaying messages in a professional and courteous manner to doctors.
• Filled medical records and performing other administrative duties such as scanning, faxing, entering and inquiring about patient referrals.
• Processed payments, billing and Insurance claims. Order and manage office and medical supplies.

• Dedicated and compassionate provider of elder care. Held title of Senior Health Care assistant for over two years assisting elderly clients by employing compassion and tact.
• Responsible for all fifteen residents and ten staff on the unit.
• Managed and trained new staff on meeting high work expectations.
• Organized work details and dealt with family complaints and concerns.
• Managed front desk reception and administration duties for 12 months.

• Worked on a cash register in a large supermarket providing high quality and customer driven service.
• Responsible for taking payments from customers via cash, cheques, and credit cards.
• Undertaking cash register balancing, responsible for calculating and locking up float at end the shift.
• Helping to resolve customer complaints.
• Assisting with stock and ordering supplies for the store.
• Trained new hires on the cash register, stocking shelves and with customer relations.