Laura Brown
Perth,Perth and Kinross
Summary
Accomplished professional with expertise in team supervision and performance reviews, adept at workflow coordination and onboarding training. Demonstrates strong skills in task prioritisation, time management, and team motivation to drive sales and staff development. Proficient in budgeting and stock management, with a focus on enhancing operational efficiency. Committed to fostering a productive work environment while pursuing opportunities for career advancement.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Team leader
Holiday Inn Express Perth
Perth, Perth and Kinross
06.2012 - Current
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Streamlined workflow for a more efficient process.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Implemented new working methods which improved overall efficiency of the team operations.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Kitchen supervisor
Holiday inn express Perth
Perth, Perth and Kinross
06.2012 - Current
- Ordered supplies to maintain optimum inventory level.
- Conducted regular equipment checks for optimal performance and safety measures.
- Managed kitchen operations, resulting in smooth workflow.
- Enhanced food safety standards by implementing strict hygiene practices.
- Coordinated daily specials with the chef, offering variety to customers.
- Trained new staff members for improved team efficiency.
- Conveyed feedback from customers to the chef and staff, leading to continual improvement of services.
- Implemented waste reduction strategies for cost-effectiveness and sustainability.
- Complied with all relevant health and safety regulations, maintaining a safe working environment.
- Improved team morale through effective communication and leadership skills.
- Maintained stock levels, ensuring no disruption in service.
- Adhered to budget constraints whilst ordering supplies.
- Delegated tasks to staff members, enhancing productivity and efficiency.
- Ensured clean working area at all times for hygienic food preparation.
- Organised staff rota, ensuring adequate coverage during peak times.
- Met kitchen hygiene standards by preparing, implementing and monitoring routine cleaning schedules.
- Conducted weekly inventories to maintain optimal stock levels for kitchen.
- Evaluated kitchen staff performance and implemented monthly targets based on results.
Education
Scottish Qualifications Certificate - high school
Perth Grammar
Perth, Perth and Kinross 08.1995 - 05.2000
Scottish Qualifications Certificate - Science
Perth College UHI
Perth 09.2019 - 05.2020
Skills
- Team supervision
- Performance reviews
- Workflow coordination
- Onboarding training
- Task prioritisation
- Time management
- Team motivation
- Sales driving
- Staff development
- Budgeting proficiency
- Stock management
Certification
I Have taken on a cluster training role where i have learned skills i need to effectively train other people.
Affiliations
I enjoy baking, walking and spending time with my children and grandson.
Timeline
Scottish Qualifications Certificate - Science
Perth College UHI
09.2019 - 05.2020
Team leader
Holiday Inn Express Perth
06.2012 - Current
Kitchen supervisor
Holiday inn express Perth
06.2012 - Current
Scottish Qualifications Certificate - high school
Perth Grammar
08.1995 - 05.2000
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