Laura Ailey
Hertford,Hertfordshire
Summary
A dedicated and highly organised professional with a strong background in retail and office management, I bring a wide range of transferable skills ideally suited to a number of roles. My experience as a Retail Assistant Manager has strengthened my ability to lead teams, manage high-pressure situations, and deliver excellent customer service, while maintaining efficiency and attention to detail. In my role as an Office Manager, I developed strong administrative, organisational, and IT skills, alongside the ability to manage sensitive information with professionalism and discretion.
As a parent of four children, including one with a disability, I have developed a high level of empathy, patience, and emotional resilience. This has enhanced my ability to remain calm in challenging situations, listen actively, and respond with understanding and compassion—qualities that are essential when dealing with members of the public, particularly in distressing or urgent circumstances.
I am a confident communicator with the ability to gather and relay accurate information clearly and efficiently. I am skilled at multitasking, prioritising workloads, and making sound decisions under pressure. I take pride in my integrity, reliability, and strong sense of responsibility, and I am motivated by a desire to support and help others.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work history
Office Manager
Honcho Search Limited
Hertford, Hertfordshire
2011.07 - Current
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Resolved employee conflicts with tactful mediation strategies.
- Updated office policies to reflect changing business needs and regulations.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Organised staff holiday schedules without disrupting workflow continuity.
- Liaised with IT department to rectify technical issues promptly.
- Streamlined invoice processing procedures for smoother financial operations.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Improved office efficiency by streamlining administrative procedures.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
Assistant Manager
Claires Accessories
Welwyn Garden City, Hertfordshire
2006.01 - 2011.06
- Ensured compliance with health and safety regulations for a safe shopping environment.
- Managed inventory levels by implementing effective stock control measures.
- Maintained high store standards for customer satisfaction.
- Increased customer loyalty with excellent service and assistance.
- Oversaw daily operations, ensuring smooth running of the retail floor.
- Recruited and trained staff members; improved overall team performance.
- Addressed customer complaints promptly, enhancing brand reputation..
- Organised staff schedules to ensure optimal coverage during peak times.
- Handled cash transactions accurately, maintaining financial integrity of the store.
- Assisted in visual merchandising, attracting more customers into the store.
Retail sales executive
H Samuels
Welwyn Garden City, Hertfordshire
2004.01 - 2006.01
- Handled delicate items with utmost care and attention to detail.
- Organised jewellery displays to showcase latest collections effectively.
- Achieved sales targets with excellent customer service skills.
- Attended industry events to stay abreast of latest trends in jewellery design.
- Handled repairs or alterations for customers resulting in increased customer satisfaction.
- Increased customer satisfaction by providing knowledgeable advice on precious and semi-precious stones.
- Assessed quality of stock upon delivery ensuring only high-quality products were sold.
- Cleaned and maintained display cases, ensuring a visually appealing environment for customers.
- Assisted in the selection of jewellery for clients seeking unique pieces.
- Managed inventory effectively, keeping track of stock levels regularly.
Education
GCSEs -
Monks Walk School
Welwyn Garden City, Hertfordshire 2003.09 - 2005.07
Skills
Clear and confident verbal communication
Professional and calm telephone manner
Logical thinking in fast-moving situations
Emotional resilience when handling distressing situations
Strong attention to detail and accuracy
Ability to follow procedures and protocols
Ability to learn and use new systems quickly
Accomplishments
I took part in the London Marathon 2025 in aid of Starlight Charity who have helped our family immeasurably throughout the years. I raised nearly £4,000 through fundraising and managed to finish the race in 5:07 minutes. Something that I am extremely proud of.
Timeline
Office Manager
Honcho Search Limited
2011.07 - Current
Assistant Manager
Claires Accessories
2006.01 - 2011.06
Retail sales executive
H Samuels
2004.01 - 2006.01
GCSEs -
Monks Walk School
2003.09 - 2005.07