Latoa Mupomba
Summary
I am a dynamic professional with a comprehensive skill set that integrates sales and e-commerce expertise, versatile transferable skills, and strategic marketing acumen. My adaptability and leadership finesse are complemented by a strong understanding of business management principles. I consistently contribute to organizations through innovative solutions, operational efficiency, and a steadfast commitment to driving sustainable growth and success.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
General Enquiry Advisor
Motability Foundation
Harlow, Esssex
06.2024 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity over the course of 4 months.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed duties to deliver on targets with accuracy and efficiency.
Account manager
The Food Buddies
Harlow, Essex
04.2022 - 06.2024
- Evaluating market trends and competitors.
- Making high-level decisions that impact the overall performance and direction of the organisation.
- Overseeing budgeting and financial planning.
- Monitoring financial performance, analysing financial reports to ensure financial health of the organisation.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Negotiated best-possible prices for maximised profit levels.
Office administrator
PDC
Hertford, Hertfordshire
02.2021 - 08.2022
- Working closely with internal departments such as sales, marketing, and product development to deliver a cohesive experience to clients and customers alike.
- Managing contract renewals and negotiations to secure continued business relationships by negotiating terms and conditions to maximise value for both client and the company.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Managed database to maintain updated records and accuracy.
- Processed invoices and financial data with strong eye for detail.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
Sales Adminstartor
Pandora
Stirling, Stirlingshire
01.2020 - 04.2021
- Updated sales records promptly and precisely for reliable reporting.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Provided reliable administrative support for improved sales team efficiency.
- Processed customer information safely and confidentially for continued compliance with data protection regulations.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Produced sales and performance reports and delivered to senior management and stakeholders.
Education
Bachelor of Arts - Business
University of Stirling
Stirling 09.2019 - 05.2022
Skills
- Leadership
- Strategic planning
- Quality Assurance
- Cultural Competence:
- Empathy
- Organisational skills
- Accounting
- Multilingual
Timeline
General Enquiry Advisor
Motability Foundation
06.2024 - Current
Account manager
The Food Buddies
04.2022 - 06.2024
Office administrator
PDC
02.2021 - 08.2022
Sales Adminstartor
Pandora
01.2020 - 04.2021
Bachelor of Arts - Business
University of Stirling
09.2019 - 05.2022
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