Muriel Mukete
Leicester ,Leicestershire
Summary
Offering strong interpersonal and communication skills with compassionate approach to supporting individuals. Knowledgeable about active listening, problem-solving, and providing emotional support. Ready to use and develop empathy, patience, and teamwork in every setting.
Overview
2026
2026
years of professional experience
Work history
General Advisor
Citizen Advice Bureau
Leicester
- Reduced errors in data input process by thorough verification.
- Improved accuracy of information by cross-checking data input.
- Worked closely with other professionals to ensure a comprehensive approach to debt management.
- Increased client confidence with clear and empathetic communication.
- Built positive, productive client relationships for enhanced social support.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Managed sensitive information discreetly, ensuring privacy and confidentiality of clients.
- Conducted comprehensive research to gather relevant data for case studies.
Career Advisor Volunteer:
LEBC Leicester
Leicester
- Implemented innovative techniques in interview sessions, leading to improved assessment of candidates' skills and competencies.
- Conducted interviews in line with outlined scripts and briefing materials to guarantee confidentiality of respondents.
- Conducted regular rehearsals for polished final presentations.
- Fostered strong professional relationships, maximised business networking opportunities.
- Provided guidance on professional networking strategies, leading to expanded client networks.
- Enhanced employability with effective mock interview sessions.
- Delivered constructive feedback on performance during mock interviews, fostering improvement in communication skills of clients.
Support Worker:
Chestnuts Ltd Leicester
Leicester
01.2019 - Current
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Writing daily reports using a pcs system
- Monitoring residents medical conditions
- Arrangement of day out trips with residents
- Increased comfort levels with personal care duties such as bathing and dressing.
- Helped achieve patient independence through guided tasks and activities.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Assured safety measures were met to prevent falls or accidents.
- Participated in regular team meetings, enhancing quality of care provided.
Education
Diploma of Higher Education - Management Studies
Leicester International College
Alcester, WarwickshireHigher National Diploma - Career Guidance
Coventry University
CoventrySkills
- Advanced driving licence
- resilience in difficult situations
- Data analysis
- Computer skills
- Project management skills
- Critical thinking and problem solving
- Public speaking
- Team building
- Communication skills
- Leadership
Affiliations
- Walks
- Researching
- Cooking
Languages
English
Native
Timeline
Support Worker:
Chestnuts Ltd Leicester
01.2019 - Current
General Advisor
Citizen Advice Bureau
Career Advisor Volunteer:
LEBC Leicester
Diploma of Higher Education - Management Studies
Leicester International College
Higher National Diploma - Career Guidance
Coventry University
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