Latisha Hanson
London,ENG
Summary
Dedicated professional with strong administration and organisational skills, complemented by a keen awareness of health and safety compliance. Proficient in document control, record keeping, and MS Office applications, including Excel and CRM systems. Demonstrates excellent communication and teamwork abilities, with a proven track record in customer service and problem-solving. Skilled in document handling, ticketing systems, and ensuring passenger comfort with a focus on punctuality assurance. Committed to working under pressure to meet deadlines while maintaining high standards of service.
Qualified Bus Driver with 4 years of experience in safe passenger transportation. Well-versed in maintaining efficient route times while retaining diligent focus on safety and security. Solid foundation of knowledge, including mastery of health & safety regulations and protocols.
Overview
2027
2027
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Team Leader & Supervisor roles (Retail & Hospitality)
- Staff supervision, scheduling, customer service, and operations
- Improved customer satisfaction through close collaboration with the team.
- Increased team cohesion by implementing regular feedback sessions.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Developed strategies for improved performance level across the team.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Monitored daily operations whilst reducing operational cost significantly.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Reduced staff turnover with an effective motivation strategy.
Senior Bus Driver – Customer Service
Transport UK
2021.10 - 2026.04
- Ensure passenger safety and compliance with strict regulations
- Conduct daily safety inspections and reporting
- Log incidents and maintain accurate records (Tracerit)
- Manage customer queries and provide professional service
- Support admin tasks including emails and documentation
- Kept accurate logs of trips, ensuring compliance with regulations.
- Coordinated with control centres for updated route information, keeping journeys efficient.
- Used defensive driving techniques for minimising potential accidents.
- Conducted pre-trip inspections of the bus to ensure roadworthiness.
- Followed company policies strictly, upholding professional standards at all times.
- Provided excellent customer service to passengers, ensuring a comfortable journey.
- Assisted elderly or disabled passengers, promoting inclusivity and respect.
- Ensured passenger safety by adhering to all traffic regulations.
Home Delivery Driver
Sainsbury’s
2019.10 - 2021.09
- Delivered high-quality customer service
- Managed delivery documentation in line with GDPR
- Conducted vehicle and safety checks
- Resolved issues and processed refunds
- Improved customer relations with efficient, friendly service.
- Kept records of mileage, fuel use and deliveries made for accountability purposes.
- Exhibited strong work ethic and punctuality maintaining job performance standards.
- Provided excellent customer service, enhancing brand reputation.
- Made use of manual handling equipment whilst loading and unloading heavy items, ensuring personal safety.
- Demonstrated outstanding customer service while completing up to 50 deliveries daily.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
Education
Construction Project Management BA (Hons) -
University of East London
2023.01 - 2026.04
CPC Licence & Level 2 Passenger Transport -
Transport UK
2021.01 - 2023.01
High School Diploma -
Lambeth College
London05.2015
Creative Media Level 2 - undefined
South Thames College
Ark Putney Academy
LONDON07.2012
Skills
- Strong administration & organisational skills
- Health & Safety & compliance awareness
- Document control & record keeping
- Excellent communication & teamwork
- Ability to work under pressure & meet deadlines
- Customer service & problem-solving
- MS Office
- Excel
- CRM Systems
- Document Handling
- Knowledge of bus equipment
- Punctuality assurance
- Ticketing system proficiency
- Passenger comfort focus
Certification
- Full UK Driving Licence
- CPC Qualified
Additional Experience
- HS2 Site Visit (2024)
- Project support experience (Beaumont & Fletcher, William Yeoward)
Timeline
Construction Project Management BA (Hons) -
University of East London
2023.01 - 2026.04
Senior Bus Driver – Customer Service
Transport UK
2021.10 - 2026.04
CPC Licence & Level 2 Passenger Transport -
Transport UK
2021.01 - 2023.01
Home Delivery Driver
Sainsbury’s
2019.10 - 2021.09
Creative Media Level 2 - undefined
South Thames College
Team Leader & Supervisor roles (Retail & Hospitality)
High School Diploma -
Lambeth College
Ark Putney Academy