LATIFA GARBA SANI
~~~
London
Summary
I am a sharp and motivated professional, well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 8-year background maintaining customer satisfaction and contributing to company success. i am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
TECHNICAL ADVISOR
British Telecommunications
09.2022 - Current
- Served as primary point of contact for triaging technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Walked individuals through basic troubleshooting tasks.
MARKETING SALES EXECUTIVE
Customer Success Professional
06.2022 - 08.2022
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
CUSTOMER SERVICE ASSISTANT
National Healthcare Service
01.2022 - 03.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Updated account information to maintain customer records.
CUSTOMER SALES ASSISTANT
NEW LOOK
02.2019 - 03.2020
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
CUSTOMER SALES ASSISTANT
TOP-SHOP
05.2018 - 01.2019
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
CUSTOMER SALES REPRESENTATIVE
SKINNYDIP
10.2016 - 12.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Education
MSC Global Health - Health And Life Sciences
DeMontfort University
Leicester 10.2022 - 06.2023
BSC International Relations - Business And Law
DeMontfort University
Leicester 10.2018 - 06.2021
High School Diploma -
Westminster Kingsway College
London 09.2016 - 06.2018
Secondary School Level Certificate -
Pimlico Academy
London 05.2011 - 04.2016
Skills
Customer Relations
Excellent written and oral communication
Telephone etiquette
Sales expertise
Complaint resolution
Strategic sales knowledge
Account management
Technical Support
Staff education and training
Order fulfillment
Self-Motivated
Confident
Self-critiquing skills
Self-directed mindset
Problem-solving skills
Organizational abilities
Emotional support
Multitasking Abilities
Flexible and Adaptable
Decision-Making
Critical Thinking
Planning and Coordination
Teambuilding
Written Communication
First Aid/CPR
Timeline
MSC Global Health - Health And Life Sciences
DeMontfort University
10.2022 - 06.2023
TECHNICAL ADVISOR
British Telecommunications
09.2022 - Current
MARKETING SALES EXECUTIVE
Customer Success Professional
06.2022 - 08.2022
CUSTOMER SERVICE ASSISTANT
National Healthcare Service
01.2022 - 03.2022
CUSTOMER SALES ASSISTANT
NEW LOOK
02.2019 - 03.2020
BSC International Relations - Business And Law
DeMontfort University
10.2018 - 06.2021
CUSTOMER SALES ASSISTANT
TOP-SHOP
05.2018 - 01.2019
CUSTOMER SALES REPRESENTATIVE
SKINNYDIP
10.2016 - 12.2017
High School Diploma -
Westminster Kingsway College
09.2016 - 06.2018
Secondary School Level Certificate -
Pimlico Academy
05.2011 - 04.2016