LATHIKA SUGUNAN
Leicester
Summary
Highly organised and detail-oriented Operations Administrator with experience in operational reporting, workforce administration, data analysis, stakeholder communication, and process improvement within fast-paced operational environments. Skilled in coordinating schedules, managing competing priorities, producing client-facing reports and presentations, and acting as a key point of contact for internal and external stakeholders. Experienced in handling escalations, resolving operational issues, delivering status updates, and supporting data-driven decision-making. Advanced user of Excel, PowerPoint, Power BI, Microsoft Office, and project coordination tools, with strong analytical, communication, and problem-solving skills. Proven ability to manage multiple projects, maintain accurate documentation, and collaborate effectively across departments to deliver business objectives.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Operational Administrator (Training Placement)
IPS - Culina Group
Leicester, United Kingdom
2026.07 - 2026.09
- Supported daily inbound and outbound warehouse operations, ensuring accurate movement and tracking of stock and pallets.
- Monitored warehouse stock levels and carried out stock verification activities to maintain inventory accuracy.
- Managed pallet administration and maintained records to support warehouse and transport operations.
- Performed revenue checking and reconciled operational records to ensure data accuracy and correct cost allocation.
- Raised purchase orders (POs) and maintained supporting documentation in line with company procedures.
- Assisted with transport cost administration, including cost verification and invoice checking.
- Processed agency payroll information, ensuring accurate recording of hours worked and timely submission of data.
- Coordinated agency staff bookings and maintained attendance and working-hours records.
- Prepared and updated operational reports using Microsoft Excel to support warehouse and transport management.
- Worked closely with warehouse, transport and administration teams to ensure efficient operational processes and accurate reporting.
Operational Administrator
Kettleby Foods (Samworth Brothers)
2026.01 - 2026.07
- Coordinate workforce schedules and operational planning activities, supporting effective resource allocation across departments.
- Act as a key point of contact between operational managers, HR teams, and stakeholders, providing timely updates and resolving reporting queries.
- Produce client-facing dashboards, management presentations, and status reports using Excel, Power BI, and PowerPoint.
- Monitor operational issues and escalations, ensuring concerns are investigated promptly and resolved within agreed timescales.
- Support project-based process improvement initiatives through schedule tracking, progress reporting, and stakeholder communication.
- Prepare weekly operational review presentations for senior management, translating complex workforce data into actionable insights.
- Assist with project schedules, workload planning, and reporting activities using Excel-based tracking tools and project coordination methodologies.
Software QA Tester
Virtusa
2021.10 - 2023.12
- Served as a primary liaison between business users, clients, and development teams, providing regular project updates and managing stakeholder expectations.
- Managed customer-reported incidents and escalations, ensuring prompt resolution and maintaining high levels of client satisfaction.
- Delivered status reports and progress updates to project stakeholders throughout software development and testing lifecycles.
- Collaborated with cross-functional teams to prioritise issues, coordinate resources, and support successful project delivery.
- Presented testing outcomes, system improvements, and performance metrics to business stakeholders using PowerPoint and reporting dashboards.
- Participated in project planning meetings, schedule reviews, and release coordination activities.
Software Product Administrator
Codegen
2018.11 - 2021.10
- Acted as a first point of contact for customers and business stakeholders, managing service requests and maintaining strong client relationships.
- Handled complex customer issues and escalations, coordinating with technical teams to deliver effective resolutions.
- Provided regular status updates, progress reports, and service communications to clients and internal stakeholders.
- Coordinated product releases, implementation schedules, and project timelines to ensure successful service delivery.
- Assisted with resource planning and workload management across multiple concurrent projects.
- Produced customer-facing documentation, reports, and presentation materials to support business operations and project delivery.
- Worked within a professional services environment supporting business-critical systems and customer implementations.
Education
B.Sc (Hons) - Information Technology
Sri Lankan Institute of Information Technology
2017.01 - 2021.01
Skills
- takeholder & Client Relationship Management
- Cross-Functional Collaboration
- Requirements Gathering & Solution Scoping
- Quote & Proposal Preparation
- Cost Analysis & Pricing Support
- SLA & Deadline Management
- Project Coordination & Handover Management
- Opportunity Qualification & Sales Support
- Data Analysis & Reporting (Excel, Power BI, SQL)
- Process Improvement & Operational Efficiency
- Prioritisation & Workload Management
- Risk Identification & Problem Solving
- Attention to Detail & Quality Assurance
- Written & Verbal Communication
- Administrative & Record Management
Certification
Microsoft Excel for Data Analysis (2026), Microsoft Power BI PL-300 (2026)
Timeline
Operational Administrator (Training Placement)
IPS - Culina Group
2026.07 - 2026.09
Operational Administrator
Kettleby Foods (Samworth Brothers)
2026.01 - 2026.07
Software QA Tester
Virtusa
2021.10 - 2023.12
Software Product Administrator
Codegen
2018.11 - 2021.10
B.Sc (Hons) - Information Technology
Sri Lankan Institute of Information Technology
2017.01 - 2021.01