Bhavani Rangu
London,Essex
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Placement Administrator
University of East London
London, Essex
06.2024 - Current
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
Retail Supervisor
Warner bros
07.2023 - Current
- Handling cash, credit cards, and other payment methods in accordance with store policies
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Adhering to ethical and legal standards in sales and customer interactions
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Explained product benefits maximizing customer engagement while driving sales.
- Successfully drove new product lines to increase annual profits by 8%.
Business Process Delivery Associate
Accenture India PVT LTD
07.2021 - 12.2022
- Ensuring smooth functioning and optimization of business processes within organization
- Encompass various tasks related to process management, improvement, and coordination across different departments or teams and documenting & reporting
- Quality assurance.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining professional demeanor.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
Operations Associate
Spaces & More PVT LTD
10.2020 - 06.2021
- Supporting various aspects of company's operation
- Identifying inefficiencies and suggesting improvements in existing processes to streamline operations and enhance productivity
- Working with different teams or departments to ensure alignment and effective communication for operational efficiency
- Providing support to senior management by offering insights, conducting research, and contributing to strategic planning.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
Education
Master of Science - International Business Management
University of East London
Bachelor of Business Administration - business
National Institute of Tourism and Hospitality
06.2016 - 09.2020
Certificate of Higher Education - Science
Triveni Girls Junior College
06.2014 - 03.2016
Skills
- Time management and organizational skills
- Ability to work in fast-paced environment and adapt to change
- TECHNICAL SKILLS
- MS Office
- SRT Tool
- CRM
- Leadership
- Customer-focused
- Communication skills
- Salesforce tools
- Client Relationship Building
- Regulatory Compliance
- Document Management
- Travel Arrangements
- Executive level communication
- Support groups
Timeline
Placement Administrator
University of East London
06.2024 - Current
Retail Supervisor
Warner bros
07.2023 - Current
Business Process Delivery Associate
Accenture India PVT LTD
07.2021 - 12.2022
Operations Associate
Spaces & More PVT LTD
10.2020 - 06.2021
Bachelor of Business Administration - business
National Institute of Tourism and Hospitality
06.2016 - 09.2020
Certificate of Higher Education - Science
Triveni Girls Junior College
06.2014 - 03.2016
Master of Science - International Business Management
University of East London
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