Lamia Shafiq

• Founded and managed a small independent smash burger operation, overseeing all aspects of the business
• Led a small team of staff, managing scheduling, training, and day-to-day performance
• Took a hands-on role in kitchen operations, ensuring consistent food quality and efficient service
• Managed stock control, supplier relationships, and ordering to minimise waste and control costs
• Oversaw budgeting, pricing, and daily financial tracking to maintain profitability
• Delivered high levels of customer service, building a loyal local customer base
• Developed and refined the menu, focusing on quality, speed, and customer preferences
• Implemented hygiene and food safety standards in line with UK regulations
• Managed social media and local marketing to drive awareness and repeat business
• Adapted quickly to operational challenges in a fast-paced environment

• Created a friendly, positive and inspiring learning environment to facilitate interactions amongst students.
• Coordinated with multidisciplinary team members such as speech therapists or psychologists for holistic child development.
• Participated in professional development training sessions to stay informed about the latest with children with additional learning needs.
• Assisted in managing classroom behaviour by implementing effective discipline strategies tailored to individual needs.
• Prepared visual aids for interactive lessons which increased engagement within the classroom.
• Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback.
• Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.

• Provided assistance and information to callers, walk-in customers, and customer emails.
• Resolved enquiries on first contact to ensure customer satisfaction with repairs.
• Performed cash and card transactions, supported product assistance, managed stock handling, maintained cleanliness, and updated company social media accounts.

• Assisted pupils in Year 2 with ICT skills.
• Supported development of keyboard and mouse proficiency through educational programmes.
• Monitored pupils during break and lunch, promoting safe play in the playground.

• Enhanced speech and language skills in pupils from reception to year 6, resulting in increased confidence.
• Supported children with varying abilities and behavioural challenges, fostering a positive learning environment.
• Delivered targeted instruction to small groups based on class teacher’s lesson plans, leading to improved outcomes.
• Implemented learning activities that significantly improved fine motor skills, social skills, and overall well-being.
• Streamlined classroom preparations, ensuring materials were organised and ready for daily lessons.
• Ensured pupil safety and well-being during breaks and lunchtimes, fostering a supportive community.
• Created an inclusive atmosphere for children from diverse backgrounds, demonstrating passion and dedication.

⁃ Supporting and guiding pupils with autism, difficult behaviour and low ability within year one classroom. Also providing general support throughout classroom.

⁃ One to one attention to child with autism in the morning, assisting in literacy, numeracy and all other subjects.
Encouraging independence whilst giving support when needed.

⁃ Providing extra support in phonics using 5 min phonic box, aiding with sounds, speech and writing of letters.

⁃ One to one support in afternoons with child with severe autism and speech delay. Planned and organised learning activities following EYES. Helping improve social development, speech and overall interaction.

⁃ Produced accurate and up to date records and reports of child performance and improvement in key areas.

⁃ Assisted SEN pupils at lunch hours, encouraging eating and play.

⁃ Organised and maintained books, leaming materials and resources.

⁃ Assisted with preparation of pupils work, e.g. gluing sticking in working for upcoming days, marking work, setting out work for the next morning etc.

⁃ Assisted class teacher and teaching assistances in areas that were required.

⁃ Ability to build good relationships with staff and pupils.