AFZAALA KAUSAR
Birmingham,West Midland
Summary
A dedicated professional with strong customer service skills and excellent verbal communication abilities. Demonstrates patience and the ability to remain calm in stressful situations, effectively managing time and tasks under pressure. Proficient in basic computer operations, including the use of handheld devices and tills, with a keen ability to accept criticism constructively. Committed to delivering exceptional service while continuously seeking opportunities for growth and development within the industry.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Director
Harvest Heaven Store Limited
Birmingham, West Midland
03.2025 - Current
- Optimised resource allocation to maximise productivity.
- Developed comprehensive business plans for company growth.
- Initiated business development activities, expanded client base.
- Fostered a positive work environment, increased employee morale.
- Implemented cost reduction measures, reduced overhead expenses.
- Boosted department efficiency by streamlining operational processes.
- Supervised project timelines for timely completion.
- Piloted change management initiatives successfully improving organisational adaptability.
- Delegated tasks efficiently to maximise productivity.
sales assistant
Shell petrol station
06.2021 - 04.2022
- Main duties are serving customers, manage fuel stock, forecourt assistant update fridge and freezer.
- Assisted customers with product selection for optimal satisfaction.
- Utilised excellent communication skills to provide detailed product information.
- Improved customer service by efficiently handling queries and complaints.
- Trained new staff members, fostering a supportive working environment.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
sales assistant
Abyaan trading Uk Ltd
12.2019 - 05.2021
- Main duties are cash and card payments, manage store, order new and restock things, mange delivery and check stock updated on shelves.
- Trained new staff members, fostering supportive working environment.
- Built strong relationships with regular customers for repeat business.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Maintained knowledge of products and features to provide recommendations to customers.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service
sales assistant
Hayat Enterprises Ltd
07.2018 - 11.2019
- Main duties are day-to-day task, take cash and card payments sell products like food drink and newspapers
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Improved customer service by efficiently handling queries and complaints.
Education
Health and social care Degree - Health and Social Care
Cocos College London
Birmingham 09.2025 -
Foundation in Health and social care - Health and Social Care
CECOS College London
Birmingham 09.2024 - 08.2025
Master of Arts - Business Management
Leeds Professional College
Leeds 03.2011 - 03.2012
Master of Arts - English Literature
Punjab University
Punjab/ Pakistan 09.2001 - 08.2003
Bachelor of Arts - Psychology
Punjab University
Punjan/Pakistan 09.1997 - 08.1999
Intermediate - Psychology
Board of Intermediate and secondary Education
Lahore, Pakistan 03.1995 - 02.1997
Matriculation - Science
Board of Intermediate and secondary Education
Lahore, Pakistan 03.1993 - 02.1995
Habc level 1 NVQ - Contact centre operation
HABC
LeedsChild care level 2 certificate - Health and Social Care
Leeds College
Leeds 09.2017 - 08.2018
Skills
- Patience and ability to remain calm in stressful situation
- The ability to accept criticism and work well in pressure
- Customer service skills
- Time management
- Excellent verbal communication skills
- To be able to carry out basic tasks on computer or handheld devices
- Basic fundamental information in Computer, can operate till
References
Reference can be provided upon request.
Interest
Reading, Traveling, child care
Timeline
Health and social care Degree - Health and Social Care
Cocos College London
09.2025 -
Director
Harvest Heaven Store Limited
03.2025 - Current
Foundation in Health and social care - Health and Social Care
CECOS College London
09.2024 - 08.2025
sales assistant
Shell petrol station
06.2021 - 04.2022
sales assistant
Abyaan trading Uk Ltd
12.2019 - 05.2021
sales assistant
Hayat Enterprises Ltd
07.2018 - 11.2019
Child care level 2 certificate - Health and Social Care
Leeds College
09.2017 - 08.2018
Master of Arts - Business Management
Leeds Professional College
03.2011 - 03.2012
Master of Arts - English Literature
Punjab University
09.2001 - 08.2003
Bachelor of Arts - Psychology
Punjab University
09.1997 - 08.1999
Intermediate - Psychology
Board of Intermediate and secondary Education
03.1995 - 02.1997
Matriculation - Science
Board of Intermediate and secondary Education
03.1993 - 02.1995
Habc level 1 NVQ - Contact centre operation
HABC