Lakhbir Bhatti
Branch Manager
London
Summary
Dynamic HR professional with extensive experience in management and human resources. Over 5 years in HR leadership roles with a proven ability to streamline processes, manage complex HR cases, and enhance employee engagement. Achieved a remarkable 100% satisfaction rating in employee surveys for 2 consecutive years. Skilled in recruitment, onboarding, and training coordination. Prepared to leverage strong HR expertise to drive productivity and support talent management initiatives at Pertemps.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Branch Manager
Booker Wholesale
01.2024 - Current
Branch Manager
Booker Wholesale
10.2023 - Current
Branch Manager
Booker Wholesale
09.2018 - Current
- Line managed 5 members of the management team, overseeing the induction and appraisal of a full team of over 50 employees.
- Collaborated with the HR manager to address complex HR cases, implementing targeted training programmes that significantly reduced the number of cases per month.
- Enhanced customer relationships and drove sales growth by orchestrating and implementing various company-led initiatives.
- Championed business development over 2 years, increasing customer spend by 75%, thereby fostering customer trust and promoting future business.
- Achieved a 100% employee satisfaction rating consecutively for 2 years in the company-wide employee survey.
Branch Manager
Booker Wholesale
10.2020 - 10.2023
Assistant Manager
Charlton Makro
12.2018 - 12.2020
Assistant Branch Manager
Bunnings UK
12.2016 - 07.2018
- Company Overview: Pioneered the first of three Bunnings stores to be opened in the UK as a pilot for the Australian company.
- Consistently exceeded team targets by 30% and operational tasks by 65%.
- Executed mass recruitment of over 200 employees prior to store opening, including interviews and inductions.
- Formulated and instituted a quarterly team building event to enhance communication, relationships, and goal alignment.
- Introduced significant new incentives and ideas for improvement across the branch.
- Delivered training, support, and call coaching to new starters and existing team members.
- Significantly enhanced product knowledge, leading to an appointment as Sales Trainer for the whole region.
- Pioneered the first of three Bunnings stores to be opened in the UK as a pilot for the Australian company.
Assistant Branch Manager
Wickes Building Supplies
05.2009 - 12.2016
- Drove footfall in-store, enrolling over 100 customers monthly into the incentive scheme.
- Optimised cost management to achieve monthly targets and meet year-end financial objectives, prioritising costs for effective profit and loss.
Education
GNVQ Pass AS Level - Health and Social Care
New Vic Sixth Form College
09.1997 - 06.1999
GCSE - General Studies
Lister Community School
09.1993 - 06.1997
Level 2 certificate - First aid mental health in the workplace
South Thames college
01.2025 - 04.2025
Level 2 Certificate - Counselling skills
Oaklands college
09.2022 - 12.2022
Level 3 Diploma - HR
CIPD
04.2020 - 10.2020
Skills
Operational knowledge
Recruitment
Health and safety
Security compliance
Audit compliance
Training
Administration
Employee engagement
Supervisory skills
Forklift driving
Excellent communication skills
Key listening skills
Advanced people skills
Company culture and events
Team building
Training Coordination
Performance Management
Coaching and mentoring
Employee development
Relationship building
Relationship building and management
Customer service
Timeline
Level 2 certificate - First aid mental health in the workplace
South Thames college
01.2025 - 04.2025
Branch Manager
Booker Wholesale
01.2024 - Current
Branch Manager
Booker Wholesale
10.2023 - Current
Level 2 Certificate - Counselling skills
Oaklands college
09.2022 - 12.2022
Branch Manager
Booker Wholesale
10.2020 - 10.2023
Level 3 Diploma - HR
CIPD
04.2020 - 10.2020
Assistant Manager
Charlton Makro
12.2018 - 12.2020
Branch Manager
Booker Wholesale
09.2018 - Current
Assistant Branch Manager
Bunnings UK
12.2016 - 07.2018
Assistant Branch Manager
Wickes Building Supplies
05.2009 - 12.2016
GNVQ Pass AS Level - Health and Social Care
New Vic Sixth Form College
09.1997 - 06.1999
GCSE - General Studies
Lister Community School
09.1993 - 06.1997