Laith Yafai
Dudley,West Midlands
Summary
Reliable and customer-focused individual with over two years’ experience in a busy coffee shop, developing strong communication skills and the ability to deliver excellent service in fast-paced environments. Recently completed A-levels in Maths, Chemistry, and Physics to a high standard. Confident working as part of a team and engaging with customers in a professional and friendly manner. Demonstrates discipline and commitment through achieving the Gold Duke of Edinburgh Award and competing in Brazilian Jiu Jitsu. Keen to contribute a positive attitude, strong work ethic, and willingness to learn in a retail environment.
Overview
2
2
years of post-secondary education
2027
2027
years of professional experience
Work history
Coffee Shop Assistant
Pastry House
Birmingham, West Midlands
06.2024 - 05.2026
- Provided friendly professional customer service in busy periods.
- Arrived on time for shift timings to stay reliable.
- Managed stock inventory to minimise waste and maintain availability.
- Followed cash handling procedures to keep transactions accurate.
- Utilised suggestive selling techniques at counters to enhance sales.
- Built positive customer relationships through friendly interactions.
- Resolved customer complaints effectively to ensure customer satisfaction.
- Trained new staff to uphold service quality standards.
Engineering Work Experience
Infinite Engineering
Birmingham
- Observed and assisted with engineering processes in a professional facility.
- Developed practical problem-solving and technical skills.
- Worked safely and followed workplace procedures.
Restaurant Assistant (Summer Job)
Al Qamar
Birmingham, West Midlands
05.2024 - 08.2024
- Took food orders, resulting in accurate and timely service.
- Communicated effectively with customers, fostering rapport that encouraged repeat business.
- Maintained high standards of cleanliness and customer satisfaction, contributing to positive dining experiences.
- Maintained stock inventory for sufficient supplies during peak hours.
- Worked under pressure during busy service periods.
- Developed strong communication and teamwork skills.
Education
A-Levels - Mathematics, Chemistry, Physics
Windsor High School and Sixth Form
Halesowen 09.2024 - 06.2026
Skills
- Customer Service
- Up-selling
- Difficult customer management
- Communication
- Teamwork
- Time Management
- Problem Solving
- Organisation
- Reliability
- Adaptability
- Composure under pressure
- Emotional resilience
Languages
English
Native
Arabic
Advanced
Spanish
Advanced
ACHIEVEMENTS & INTERESTS
- Brazilian Jiu Jitsu practitioner (2020–Present).
- Competed in multiple Brazilian Jiu Jitsu competitions.
- Demonstrated discipline, resilience, and commitment through long-term training.
- Strong interest in fitness, science, and personal development.
- Gold Duke of Edinburgh Award recipient.
Affiliations
- Brazilian Jiu Jitsu
- Swimming
Accomplishments
Gold Duke of Edinburgh Award recipient.
References
References available upon request.
Timeline
A-Levels - Mathematics, Chemistry, Physics
Windsor High School and Sixth Form
09.2024 - 06.2026
Coffee Shop Assistant
Pastry House
06.2024 - 05.2026
Restaurant Assistant (Summer Job)
Al Qamar
05.2024 - 08.2024
Engineering Work Experience
Infinite Engineering