Laila Nini
Dublin
Summary
Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
User Safety & Support Specialist
TikTok
Dublin
01.2025 - Current
- This role involves handling user feedback, addressing safety inquiries, resolving user issues, and providing support through various channels like email, chat, phone. The main focus is to contribute to the development and implementation of safety policies and procedures, and work with other teams to improve the overall user experience.
CoreOps Specialist Italian and Arabic
Tiktok
Dublin
11.2022 - Current
- Examine the material and accurately and efficiently classify it in accordance with TikTok Ads regulations and normal operating procedures; collaborate with other business-related departments to finish the assigned tasks; find ways to enhance procedures, guidelines, and regulations on a large scale.
Community Operation Analyst
Covalen
Dublin
05.2021 - 11.2022
- Community Operations Analyst have to work with the client support services manager and operations team. Resolving inquiries via ticketing system accurately and on time, Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users.
Credit Controller
Ups
Dublin
04.2020 - 05.2021
- Responsible for managing accounts to ensure daily payment of outstanding invoices; Resolving issues related to invoice payments, and reconciling complex month end accounts; Ensure high customer satisfaction and loyalty; Ability to communicate in an efficient and friendly manner with customers; target 30 per day: phone calls (take payment over the phone by card) and calls to chase customer for payment (invoices outstanding Assisted the training of graduate interns in development processes.
Education
MASTER'S DEGREE - BUSINESS RELATIONS
University of Modena and Reggio Emilia, Faculty of Economics "MarcoBiagi"
01.2012
BACHELOR'S DEGREE - ECONOMICS AND INTERNATIONAL MARKETING
University of Modena and Reggio Emilia, Faculty of Economics "MarcoBiagi"
01.2009
Skills
- Italian
- Arabic
- French
- English
- Microsoft Office
- Excel
- Internet Explorer
- Mozilla Firefox
Timeline
User Safety & Support Specialist
TikTok
01.2025 - Current
CoreOps Specialist Italian and Arabic
Tiktok
11.2022 - Current
Community Operation Analyst
Covalen
05.2021 - 11.2022
Credit Controller
Ups
04.2020 - 05.2021
MASTER'S DEGREE - BUSINESS RELATIONS
University of Modena and Reggio Emilia, Faculty of Economics "MarcoBiagi"
BACHELOR'S DEGREE - ECONOMICS AND INTERNATIONAL MARKETING
University of Modena and Reggio Emilia, Faculty of Economics "MarcoBiagi"
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