Thamyres Zimiani Pegoraro

As a Crew Experience Specialist within the HR Team, I am dedicated to enhancing the quality of life for crew members on board. My role focuses on fostering a positive and engaging environment through a variety of initiatives and activities.

I play a key role in onboarding new crew members by welcoming them aboard and providing an introductory ship tour to help them feel at home and navigate their new environment with ease.

I am responsible for planning and executing the monthly crew events calendar, which includes organizing themed parties, sports tournaments, karaoke nights, acoustic music sessions, board game evenings, excursions, and bridge tours. These activities are designed to promote well-being, relaxation, and a sense of community among the crew.

I also oversee the Family Pass Program, which allows crew members to invite their family and friends on board for a cruise experience. In addition, I coordinate focus groups to actively listen to our colleagues and continuously improve the services we offer. I also participate in food committees, where we gather diverse feedback regarding the meals served on board and explore ways to enhance both the quality and variety of food to better reflect the different cultures represented among the crew.

As part of the HR Team, in the position of Crew Experience Specialist, I am responsible for creating a better atmosphere regarding the crew members' life on board. I organize the monthly calendar, host crew parties, sports tournaments, promote various activities such as karaoke, acoustic nights, board game nights, excursions, and bridge tours. I also welcome new crew members and give them their first ship tour to familiarize them with the ship. In my office, crew members can also find items to borrow, such as musical instruments, bicycles, and video games. I am also responsible for family passes, where crew members can bring family and friends on a cruise. I am committed to always listening to the crew members and their suggestions to continuously improve the quality of life on board

Responsible for conducting and monitoring activities for children aged 03 to 11 years, together with the children's animation team, promoting games, crafts, and play for diverse groups in various languages. Also responsible for hosting games and activities for the whole family, promoting indoor activities in the mini club and outdoor activities around the ship. Additionally responsible for assisting with passenger embarkation and disembarkation, welcoming families on board, and explaining how the kids' space and other proposed activities work. Report daily to the head of children's animation on the activities carried out and propose new activities

Responsible for taking care of children aged 01 to 03 years, promoting age-appropriate activities. Together with my team, we took turns staying with the children, conducting family activities, and also welcoming families and explaining how the kids' space works. Responsible for daily reporting of activities to the head of children's animation, as well as following the proposed schedule and carrying out all daily activities. Check and report daily on the conditions of materials provided for the children, such as toys, and monitor the daily cleaning of spaces related to children and families.