Laila Qureshi
London, Wembley
Summary
Working with others regardless of abilities or needs and helping them to achieve their goals is important for me. Leading teams and working with members of staff to ensure that every target is achieved to the highest of standards. I am an enthusiastic individual who has a positive mindset and am committed to achieving good outcomes. Communication and customer service is always a priority and making sure that needs of others are met as soon as possible. I have strong organisational skills and am able to manage and take responsibility in difficult and challenging situations.
Overview
7
7
years of professional experience
Work history
Retail sales associate
Reiss
London
06.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to sales targets through active promotion of products.
- Boosted store reputation with excellent customer service skills.
- Managed stock levels for optimal store performance.
- Advised customers on product selection based on their needs.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Championed highest level of professionalism and expertise in communication and teamwork.
- Drove sales results through building and maintaining strong and thoroughly updated client portfolio.
Retail sales associate
Ted Baker
London
08.2022 - 06.2024
- Provided helpful, attentive sales support to generate positive customer feedback.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Showcased product features and benefits to drive sales.
- Organized front-end and window displays, applying merchandising standards to enhance shopping experiences
Retail sales associate
Schuh
London
12.2022 - 02.2023
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Maintained good product knowledge to provide well-informed, helpful advice to customers.
- Assisted with merchandising seasonal window displays for maximum impact and increased footfall.
- Advised customers of Christmas return and exchange policies, offering gift receipts for gift items.
- Located items for customers using hand-held devices to increase sales opportunities.
- Upsold additional accessories and add-on items to increase average transaction values.
- Signed customers up to newsletters and loyalty schemes to increase repeat and future business.
- Flattened and recycled boxes and tidied up back-of-house areas to improve order and reduce risk.
Retail sales associate
Ernest Jones
Bradford
12.2021 - 05.2022
- Helping the store to maintain performance and meet sales target.
- Putting customers first and creating memorable customer experiences.
- Having the ability to strike up conversation with diverse range of customers.
- Offered customers extensive knowledge of stone, metal and gem types to make product decisions.
- Attended ongoing training and support to maximise productivity and sales opportunities.
- Helped customers select appropriate watches and jewellery according to preferences, requirements and occasion.
Volunteering
ABC Playgroup
London
11.2017 - 07.2018
- Assisting members of staff with arranging space before and after playgroup.
- Working in groups with children by leading story-telling sessions.
- Supervising play time to ensure a safe and happy environment for all children.
- Helping children with arts and craft and encouraging interactive play by providing the necessary equipment.
Education
Bachelor of Science - Forensic Science
University of West London
London 09.2022 -
A-Levels - Biology, Sociology, Pyschology
Dixon's Sixth Form
Bradford 09.2020 - 06.2022
GCSEs -
Michaela Community School
London 09.2015 - 06.2019
Skills
- Customer service
- Opening and closing procedures Stock management
- Sales techniques
- Team player
- Responsible
- Communication
- Friendly
- Motivated team leader
- Driven to face challenges
- Peer relationships building
- Positive reinforcement use
- Safeguarding knowledge
- Playground supervision
- De-escalation techniques
- Storytelling
Timeline
Retail sales associate
Reiss
06.2024 - Current
Retail sales associate
Schuh
12.2022 - 02.2023
Bachelor of Science - Forensic Science
University of West London
09.2022 -
Retail sales associate
Ted Baker
08.2022 - 06.2024
Retail sales associate
Ernest Jones
12.2021 - 05.2022
A-Levels - Biology, Sociology, Pyschology
Dixon's Sixth Form
09.2020 - 06.2022
Volunteering
ABC Playgroup
11.2017 - 07.2018
GCSEs -
Michaela Community School
09.2015 - 06.2019
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