Laila Nabi
Leicester,EN
Summary
A hardworking driven sales assistant with years of retail and customer service experience across fashion, fabrics, leisure and store environments. Skilled in customer support, till handling, stock management, visual merchandising and complaint resolution. A reliable, ambitious, confident and organized person who is able to work independently or as part of the team to deliver a high standard of positive customer expectations.
Overview
10
10
years of professional experience
Work History
Sales Assistant
Quiz
04.2020 - 11.2022
- Engaged customers to provide helpful guidance and provided assistance with product selection.
- Assisted customers with product selection and resolved enquiries to enhance shopping experience
- Delivered exceptional service to customers while maintaining store cleanliness to meet standards
- Processed sales transactions and maintained tidy displays
- Organized stock room and supported deliveries and back stock
- Supported training of new staff on sales techniques and company policies.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
Sales Assistant/Key Holder
Thimbles Fabrics & Crafts Limited
07.2018 - 01.2019
- Provided excellent customer service and managed online orders efficiently
- Processed transactions, managed stock, resolved complaints, and handled phone orders professionally.
- Packaged and prepared parcels for delivery
- Opened and closed the shop and managed the workplace in the absence of the manager
- Packed, prepared parcels ready to deliver
Store Assistant
Tesco
10.2017 - 04.2018
- Labelled items, stacked shelves and helped customers
- Supported store operations by maintaining cleanliness across multiple departments
- Sorted new stock for display on shelves. and used a computer to check an item or stock
- Tidied the clothes department and helped staff with the changing room duties
- Maintained a neat and organized sales floor.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Informed retail team and customers about item availability to enhance shopping experience.
Sales Assistant
Fames Fashion
02.2016 - 10.2016
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness, organized stock, and managed women's and home wear sections for optimal presentation.
- Unpacked and organized products to prepare for display on shelves., labelled items and processed delivery by phone
- Ensured shop floor was well-maintained for optimal shopping conditions. and clean and tidy staff room
- Assisted customers in locating products, addressed inquiries, and provided tailored product recommendations.
Customer Service
Fun Valley
02.2015 - 12.2015
- Served food and drinks to customers and restocked café items to ensure availability.
- Took customer orders and processed transactions to facilitate smooth service.
- Maintained cleanliness of event areas by regularly tidying up and disposing of waste. and tidy and tidying after events
- Assisted in organizing children's parties by setting up activities and decorations. and assisting with event equipment and furniture
- Maintained cleanliness of area and organized space after events for optimal presentation.
- Provided customer service support during events.
- Supported staff with general event tasks and supervising basic security checks
- Supported catering team with setup, service, and cleanup of event food and beverages.
- Prepared materials for events, including signage, handouts, and equipment checks.
Admin Assistant
Regent College
09.2014 - 11.2014
- Assisted staff with various administrative tasks at the office.
- Assisted staff with student enquiries
- Supported new staff onboarding by providing orientation materials and resources.
- Photocopied, filed and used Word on the computer to file documents
- Created posters and helped put up displays around the college
Sales Advisor
Blue Inc
04.2013 - 04.2013
- Assisted customers efficiently and labeled products
- Unloaded and unpacked deliveries, restocked items on shop floor to ensure product availability
- Refurbished shoe display and presented stock to maintain visual appeal and meet merchandising standards
- Implemented visual merchandising standards to enhance product displays.
Education
Customer Service Diploma Level 2 -
Wise Origin College
BETEC Business Studies Level 1&2 -
Regent College
GCSE - English, Math, IT, Media, NVQ Level 1&2 Beauty
Moat Community College
Skills
- Great customer service skills
- Able to sell items and reach target successfully
- Customer conflict resolution
- Able to handle deliveries
- Effective verbal communication
- Consistent performance under pressure
- Ability to complete tasks on time
- Independent problem solving
- Interpersonal skills
Hobbies and Interests
I enjoy shopping and keeping up with the latest fashion trends. I have a passion for baking and enjoying new experiences trying new things and developing new interests. My hobbies reflect my creativity and willing to embrace my new ideas.
Timeline
Sales Assistant
Quiz
04.2020 - 11.2022
Sales Assistant/Key Holder
Thimbles Fabrics & Crafts Limited
07.2018 - 01.2019
Store Assistant
Tesco
10.2017 - 04.2018
Sales Assistant
Fames Fashion
02.2016 - 10.2016
Customer Service
Fun Valley
02.2015 - 12.2015
Admin Assistant
Regent College
09.2014 - 11.2014
Sales Advisor
Blue Inc
04.2013 - 04.2013
Customer Service Diploma Level 2 -
Wise Origin College
BETEC Business Studies Level 1&2 -
Regent College
GCSE - English, Math, IT, Media, NVQ Level 1&2 Beauty
Moat Community College