Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Laila-Jane Cowing

Kettering,United Kingdom

Summary

I am a dedicated individual who has a strong focus on efficiency and customer service. I am efficient in managing emails and telephone calls, this helps to ensure their is seamless communication and support while being committed delivering exceptional service.

I aim to contribute effectively to team success. I am also an experienced barista for two years with wide range of coffee and tea knowledge. I can successfully serves customers in high-traffic coffee shops and during the busy rushes whilst maintaining professional and ensuring the customer service standards are met.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Barista

Starbucks Coffee
Kettering, Northamptonshire
10.2023 - Current
  • Offered personalised beverage recommendations, enhancing customer rapport.
  • Exhibited knowledge of various coffee blends for enhanced customer experience.
  • Promoted seasonal beverages effectively increasing their uptake.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Trained new staff members on café operations, fostering teamwork and consistency.
  • Maintained cleanliness of the café area whilst preparing orders.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.

Administrative assistant

Oscar James estate agents
Kettering, Northamptonshire
12.2022 - 08.2023
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Contributed to team effort by accomplishing related results as needed.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Wrote professional letters, emails and memoranda for business communication.

Education

GCSE's - GCSE's

Southfield School For Girls
Kettering, Northamptonshire
09.2018 - 06.2023

BTEC - Business

Tresham College
Kettering
09.2023 - 06.2025

Skills

  • Organisational efficiency
  • Customer Service
  • Email management
  • Telephone skills

Affiliations

  • -gym
  • -walking
  • -quality time with family and friends

Timeline

Barista

Starbucks Coffee
10.2023 - Current

BTEC - Business

Tresham College
09.2023 - 06.2025

Administrative assistant

Oscar James estate agents
12.2022 - 08.2023

GCSE's - GCSE's

Southfield School For Girls
09.2018 - 06.2023
Laila-Jane Cowing