Laiba Mohammed
Birmingham,West Midlands
Summary
I am currently studying Level 3 Health and Social Care at college, where I am developing knowledge in safeguarding, communication, and person-centred support. Alongside my studies, I have gained practical experience in health and social care settings, as well as working in a pharmacy, as a teaching assistant, and in a dessert shop. These roles have helped me build strong communication, teamwork, and customer service skills, as well as the ability to work in fast-paced and professional environments. I am a reliable and adaptable individual who is passionate about supporting others and delivering high-quality service.
Overview
2
2
years of professional experience
Work history
Dessert shop
Shake house
Birmingham, West Midlands
10.2025 - 01.2026
- Delivered high-quality customer service in a fast-paced food service environment, taking orders and handling cash and card payments accurately using the till.
- Prepared desserts while maintaining high standards of cleanliness and food hygiene.
- Worked effectively as part of a team during busy periods and ensured customers had a positive experience by responding to queries and providing friendly service.
Pharmacy dispenser
Xtreme Pharmacy
Birmingham, West Midlands
12.2024 - 02.2025
- Supported daily pharmacy operations by assisting with dispensing prescriptions under supervision and ensuring medications were labelled accurately and efficiently.
- Maintained organisation of stock and ensured a clean and safe working environment.
- Provided excellent customer service by assisting customers with queries and handling transactions using the till.
- Demonstrated attention to detail and responsibility when working with medication and confidential information.
Teaching assistant
Fortis Academy
Birmingham, West Midlands
04.2024 - 04.2024
- Worked alongside teachers to support classroom activities and enhance student learning.
- Assisted students in understanding tasks, providing one-to-one support where needed to encourage progress and confidence.
- Helped maintain a positive and structured learning environment by promoting good behaviour and engagement.
- Supported lesson preparation and ensured the classroom remained safe and organised.
Education
Level 3 BTec - Health and Social Care
Matthew Boulton College
Birmingham09.2024
Skills
- Communication Skills – Able to communicate clearly and effectively with patients, customers, students, and colleagues in different environments
- Customer Service – Experienced in dealing with customers face-to-face, handling queries, and ensuring a positive experience
- Teamwork – Works well as part of a team in care settings, classrooms, and fast-paced retail environments
- Safeguarding & Duty of Care – Knowledge of protecting vulnerable individuals and maintaining safe, supportive environments
- Person-Centred Care – Skilled in supporting individuals with dignity, respect, and independence
- Attention to Detail – Accurate when labelling medication, handling prescriptions, and following instructions
- Cash Handling & Till Operation – Confident in processing payments and managing transactions
- Time Management – Able to prioritise tasks and work efficiently in busy settings
- Problem Solving – Capable of handling challenging situations, including resolving customer issues and de-escalating behaviour
- Organisation Skills – Keeps workspaces clean, structured, and well-managed
- Adaptability – Comfortable working in different environments including healthcare, education, and retail
- Empathy & Compassion – Strong ability to support and understand individuals’ needs
Languages
English
Native
Punjabi
Advanced
C1
Urdu
Advanced
C1
Hobbies
I enjoy helping others and making a positive difference in people’s lives. I also like communicating with new people, which has helped me build confidence and strong interpersonal skills. These interests have supported my ability to work well with a wide range of individuals in different environments.
Timeline
Dessert shop
Shake house
10.2025 - 01.2026
Pharmacy dispenser
Xtreme Pharmacy
12.2024 - 02.2025
Teaching assistant
Fortis Academy
04.2024 - 04.2024
Level 3 BTec - Health and Social Care
Matthew Boulton College