Laiba Mahmood
Edinburgh
Summary
Dedicated customer service professional with expertise in handling customer service software and telephone support. Demonstrates strong skills in enhancing customer experiences, managing appointments, and maintaining accurate records. Known for attention to detail and accuracy in processing information, alongside effective problem-solving abilities. Capable of working independently to achieve organisational goals while ensuring a positive customer experience.
Self-motivated Beautician with experience delivering treatments to high standards for exceptional salon reputation. Upsold products and accessories during therapies to achieve sales targets. Maintained clean, hygienic environments for excellent staff and client safety. Skilled in brow lamination with a certification in brow artistry. Known for delivering clean and fresh brow looks tailored to individual client needs. Experienced in applying industry knowledge to achieve optimal results.
Overview
1
1
year of professional experience
1
1
Certification
Work history
ATR Repairs LTD Customer Service
MR
Edinburgh
2025.01 - 2026.05
I Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Provided excellent customer service for repeat business opportunities.
- Managed incoming calls for improved customer service
- Ensured accuracy in processing payments and maintaining records
Education
SVQ Level 3 - English
Gracemount High school
EdinburghHigh School Diploma - Art , Modern Studies
Gracemount High School
Edinburgh Certificate of Higher Education - Business Law
One Education
Edinburgh 01/2026 -
Skills
- Customer service software handling
- Telephone customer service
- Customer service enhancement
- Handled payments accurately Scheduled and managed appointments
- Maintained accurate records also information,Provided positive customer experience
- Good attention to detail , accuracy when processing information
Problem solving making skills
Ability to work effectively both independently and in team
- Beauty and cosmetics expertise Attention to detail
- Product knowledge ,
- Brow shaping expertise
- Lash extensions application
Accomplishments
• Certified Lash Technician with training in eyelash extension application, client consultation, and aftercare advice.
• Certified in Brow Treatments, developing precision, attention to detail, and customer service skills.
• Experienced in providing professional and personalised services while maintaining high standards of hygiene and client care.
• Passionate about baking ,
• Develop and create homemade baked goods, demonstrating creativity, organisation, time management, and customer service skills.
• Enjoy learning new skills and undertaking professional development courses to expand knowledge and experience.
Affiliations
- Absolutely adore cats I have one of my own , learning new beauty Committed to continuous learning and personal development through courses and training opportunities.
Certification
Health & social care Certificate
- Completed a Health and social care qualifications at college
- gained knowledge of health ,well being and patient care practices .
- Developed an understanding the roles of healthcare professionals, including dentists , pharmacists, and medical staff
- Observed healthcare environment and gained insights into how healthcare services operate
- Strengthened , communication and teamwork Professionalism and confidentiality skills
- developed the availablity to work from diverse and background provide support in respectful manner and Professional manner
Timeline
ATR Repairs LTD Customer Service
MR
2025.01 - 2026.05
SVQ Level 3 - English
Gracemount High school
High School Diploma - Art , Modern Studies
Gracemount High School
Certificate of Higher Education - Business Law
One Education
01/2026 -