Mojolaoluwa Onomen Aisedion
Summary
A results-driven accounting professional with a BSc in Accounting and Finance and a master’s in forensic accounting. Experienced in financial reporting, and applying forensic techniques to ensure accuracy and regulatory compliance. Skilled in analysing data, managing records, and supporting decision-making. Eager to apply my expertise in a dynamic accounting role to drive operational efficiency and maintain financial integrity.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer Service Advisor – Repairs, Rent & Tenancy
Orbit Customer Support Hub
Coventry
01.2025 - 08.2025
- Respond to and resolve customer enquiries relating to rent accounts and repairs, ensuring accurate updates to internal systems and maintaining clear audit trails.
- Support customers with rent payments, direct debits, and arrears by providing account information, setting up payment plans, and liaising with the Income teams to address discrepancies.
- Accurately maintain and verify financial and tenancy records, ensuring data integrity across CRM and housing management systems.
- Coordinate repair requests from initial contact to resolution and ensuring compliance with service standards and budgetary controls.
- Handle sensitive information in line with GDPR and internal financial procedures, always ensuring confidentiality and data security.
- Collaborate across departments to improve service delivery, contributing to process improvements and supporting accurate reporting and case management.
Account Assistant - Enugu
East Local Government office
Enugu
05.2021 - 04.2022
- Performed accurate data entry and bookkeeping tasks, maintaining up-to-date financial records and ensuring consistency and completeness across all documentation.
- Supported the preparation of monthly financial reports, gaining hands-on experience in budgeting, forecasting, and financial analysis to assist strategic decision-making.
- Automated prepayment schedules via Excel macros, saving 2 hours monthly on routine tasks.
• Reconciled daily petty cash and non-supplier payments in line with SLAs, maintaining 98% accuracy.
• Supported internal and external audits with documentation and analysis for three business units. - Handled high volumes of email and telephone communication, providing timely and professional responses and assisting in drafting clear and concise correspondence.
- Delivered effective customer service by resolving routine queries and escalating more complex financial matters appropriately, ensuring smooth stakeholder experience.
- Contributed to departmental projects by coordinating key activities and timelines, enhancing operational efficiency and gaining broader exposure to finance operations.
Intern – Accounts and Administration
Nem Insurance
Lagos
06.2018 - 09.2018
- Executed accurate data entry and bookkeeping tasks, ensuring the company's financial records were updated and complete with a high degree of attention to detail.
- Gained foundational knowledge in reconciliations, compliance tracking, and internal reporting.
• Conducted daily petty cash reconciliations and processed supplier payments, maintaining full alignment with financial policies. - Responded to a high volume of email and phone inquiries, demonstrating excellent communication skills while providing support in drafting professional correspondence.
- Delivered outstanding customer service by addressing basic queries and directing more complex financial issues to appropriate personnel, fostering positive relationships with internal and external stakeholders.
- Participated in coordinating departmental projects, enhancing operational efficiency and gaining exposure to the broader scope of business operations.
- Participated in training and seminars to enhance skills and promote growth.
Education
Master of Science (MSc) - Forensic accounting
De Montfort University
09.2022 - 09.2024
Bachelor of Science (BSc) - Accounting and Finance
Covenant University
08.2016 - 12.2020
Skills
- Invoice processing
- Forensic accounting techniques
- Banks reconciliation
- Maintaining purchase and sales ledgers
- General ledger reconciliation
- Accounts payable
- Book-keeping operations
- Accounts Receivable (A/R) processes
- Internal controls and audits Cash Book maintenance
- Financial Reporting
- Taxation
- Audit and Assurance
- Accounting Software proficiency (Sage 50, Peachtree and Rstudio)
- Microsoft Excel (Advanced)
- Attention to Detail
- Analytical Skills
- Excellent Communication Skills
- Time Management
- Compliance and regulatory knowledge
Certification
- Understanding Financial Statements: Company Position - Cousera | June 2020.
- International business environment - Coursera | August 2020.
- ACCA part-qualified
- Bloomberg Market Concepts (BMC)
Timeline
Customer Service Advisor – Repairs, Rent & Tenancy
Orbit Customer Support Hub
01.2025 - 08.2025
Master of Science (MSc) - Forensic accounting
De Montfort University
09.2022 - 09.2024
Account Assistant - Enugu
East Local Government office
05.2021 - 04.2022
Intern – Accounts and Administration
Nem Insurance
06.2018 - 09.2018
Bachelor of Science (BSc) - Accounting and Finance
Covenant University
08.2016 - 12.2020
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