Laetitia Wattinne

• Improved customer satisfaction by implementing innovative restaurant management strategies.
• Managed staff rosters for optimal productivity and efficiency.
• Identified areas of improvement through regular performance reviews.
• Coordinated promotional events to increase brand visibility within the local community.
• Trained team members to deliver exceptional customer service.
• Fostered a positive working environment, resulting in lower staff turnover rates.
• Ensured compliance with all licensing, hygiene and health and safety guidelines across the premises.
• Reviewed financial data in Toast, adjusting operational budgets to consistently maximise profitability.
• Liaised with Head Chef to launch new PB menu that received 100 % excellent reviews.
• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.

• Oversee all aspects of hotel operations, including guest services, housekeeping, maintenance, accounts, sales and finance.
• Develop and implement strategic plans to achieve revenue targets, growth and profitability goals.
• Lead a team of 4 departments heads and staff providing guidance, coaching and performance feedback.
• Enhance guest satisfaction scores by implementing personalised service programs and staff training initiatives.
• Develop strategies (events, seminars, weddings) to drive occupancy rates and increase event bookings.

• Supported the Hotel Director in overseeing property operations, focusing on guest services and employee performance.
• Resolved complaints effectively, achieving an improvement in guest satisfaction score on Booking and Google reviews.
• Supervised front desk operations as well as kitchen operations.
• Cultivated a positive work environment by fostering team spirit amongst staff.
• Tracked key performance indicators on a weekly basis; identified areas needing improvement.

• Trained junior staff members on correct pouring techniques, reducing wastage considerably.
• Handled cash transactions accurately, ensuring daily till balance matched recorded sales.
• Supported Bar Manager in administrative tasks for smooth operation of establishment.
• Ensured adherence to all licensing laws, maintaining venue's good standing in community.
• Dealt with supplier invoices, ensuring accurate record keeping.
• Enhanced customer service by providing attentive, friendly and knowledgeable assistance.

• Established a new construction family business, overseeing strategic planning and execution.

Supported project managers by managing administrative and logistical operations.

• Coordinated site supervisors to ensure seamless task execution and collaboration.
• Handled coordination tasks to streamline communication between various project stakeholders.

• Managed complex family dynamics, supporting vulnerable young people in the community working closely with police, schools and court.

• Launched French language school prioritising enjoyable education, fostering children's empowerment through language skills, cultural understanding, and academic support within schools and communities.

• Evaluated and addressed cases of child abuse and neglect in isolated communities, assisted high-risk families, formulated safety plans with multidisciplinary teams to guarantee children's safety and well-being.