Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Laetitia Wattinne

Stevenage,England

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

30
30
years of professional experience
5
5
years of post-secondary education

Work history

Restaurant general manager

Peach
Hertford, Hertfordshire
04.2025 - 06.2025
  • Improved customer satisfaction by implementing innovative restaurant management strategies.
  • Managed staff rosters for optimal productivity and efficiency.
  • Identified areas of improvement through regular performance reviews.
  • Coordinated promotional events to increase brand visibility within the local community.
  • Trained team members to deliver exceptional customer service.
  • Fostered a positive working environment, resulting in lower staff turnover rates.
  • Ensured compliance with all licensing, hygiene and health and safety guidelines across the premises.
  • Reviewed financial data in Toast, adjusting operational budgets to consistently maximise profitability.
  • Liaised with Head Chef to launch new PB menu that received 100 % excellent reviews.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.

Hotel and Restaurant Director

Chateau de Quineville
, Normandy, France
08.2020 - 02.2025
  • Oversee all aspects of hotel operations, including guest services, housekeeping, maintenance, accounts, sales and finance.
  • Develop and implement strategic plans to achieve revenue targets, growth and profitability goals.
  • Lead a team of 4 departments heads and staff providing guidance, coaching and performance feedback.
  • Enhance guest satisfaction scores by implementing personalised service programs and staff training initiatives.
  • Develop strategies (events, seminars, weddings) to drive occupancy rates and increase event bookings.

Hotel and Restaurant Manager

Chateau de Quineville
Normandy
03.2018 - 08.2020
  • Supported the Hotel Director in overseeing property operations, focusing on guest services and employee performance.
  • Resolved complaints effectively, achieving an improvement in guest satisfaction score on Booking and Google reviews.
  • Supervised front desk operations as well as kitchen operations.
  • Cultivated a positive work environment by fostering team spirit amongst staff.
  • Tracked key performance indicators on a weekly basis; identified areas needing improvement.

Assistant bar manager

Sensy
Barcelona
12.2016 - 12.2017
  • Trained junior staff members on correct pouring techniques, reducing wastage considerably.
  • Handled cash transactions accurately, ensuring daily till balance matched recorded sales.
  • Supported Bar Manager in administrative tasks for smooth operation of establishment.
  • Ensured adherence to all licensing laws, maintaining venue's good standing in community.
  • Dealt with supplier invoices, ensuring accurate record keeping.
  • Enhanced customer service by providing attentive, friendly and knowledgeable assistance.

PA

Sinclair Synergy
Hitchin
01.2012 - 10.2016
  • Established a new construction family business, overseeing strategic planning and execution.

Supported project managers by managing administrative and logistical operations.

  • Coordinated site supervisors to ensure seamless task execution and collaboration.
  • Handled coordination tasks to streamline communication between various project stakeholders.

FIP Social worker

MB Council
Melton Mowbray
02.2010 - 04.2011
  • Managed complex family dynamics, supporting vulnerable young people in the community working closely with police, schools and court.

Entrepreneur

Le Club Francais
Hertfordshire
01.2000 - 12.2009
  • Launched French language school prioritising enjoyable education, fostering children's empowerment through language skills, cultural understanding, and academic support within schools and communities.

Social Worker

Mairie de Tourcoing
09.1995 - 06.1998
  • Evaluated and addressed cases of child abuse and neglect in isolated communities, assisted high-risk families, formulated safety plans with multidisciplinary teams to guarantee children's safety and well-being.

Education

IRTS - Social Care

IRTS
01.1995 - 01.1997

A LEVEL - Business Studies

Jean XXIII
01.1992 - 01.1995

Skills

  • Cultural competency
  • Communication skills
  • Active listening
  • Budget management
  • Leadership excellence

Languages

French
Native

Affiliations

  • Sport, Family, Volunteer elderly in people's homes ,Food.

References

References available upon request.

Timeline

Restaurant general manager

Peach
04.2025 - 06.2025

Hotel and Restaurant Director

Chateau de Quineville
08.2020 - 02.2025

Hotel and Restaurant Manager

Chateau de Quineville
03.2018 - 08.2020

Assistant bar manager

Sensy
12.2016 - 12.2017

PA

Sinclair Synergy
01.2012 - 10.2016

FIP Social worker

MB Council
02.2010 - 04.2011

Entrepreneur

Le Club Francais
01.2000 - 12.2009

Social Worker

Mairie de Tourcoing
09.1995 - 06.1998

IRTS - Social Care

IRTS
01.1995 - 01.1997

A LEVEL - Business Studies

Jean XXIII
01.1992 - 01.1995
Laetitia Wattinne