Lauren Hughes

My most recent and current job is working at Pets' Corner in Harlow as as Animal Carer & Education Officer. Where I have put to use my qualification from college and increased my learning along the way. I have been able to to also teach young people about all things animal care. This is where I am able to use what I have learnt to teach other people. I enjoy this part of my job and am awaiting my results of my PTTLS course that I have done. I also still work with the animals, ensuring they are well looked after and have lots of enrichment and activities to keep them occupied.

• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Improved customer service by efficiently handling queries and complaints.
• Assisted customers with product selection for optimal satisfaction.
• Built strong relationships with regular customers for repeat business.
• Utilised excellent communication skills to provide detailed product information.
• Assisted customers in locating specific items to boost satisfaction.
• Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Ensured stock replenishment in a timely manner to maintain product availability.

• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Managed customer lines for minimum wait times and high satisfaction.
• Carried out active selling from initial customer greeting.
• Tagged products quickly and accurately with price tags and stickers.
• Organised displays to promote inventory and encourage customer purchases.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Processed returned or exchanged items and provided refunds to customers.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Assisted customers in locating specific items to boost satisfaction.
• Managed till operations smoothly, reducing waiting time for customers.

I had worked as a volunteer for several years, providing necessary husbandry care for both domestic and exotic animals. These responsibilities included cleaning out and providing them with food and water, providing basic first aid and animal welfare. I have had experience helping with educational parties for children, showing the animals and explaining what they are and all their requirements. I answered questions that parents, or children may have had, Improving my communication skills and customer service abilities. I also helped in fun days, interacting with people and giving advice on handling enabling me to improve my leadership skills.

• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Cleaned work areas and equipment to maintain faultless hygiene standards.

• Tended to farm animals, ensuring that I provided them the necessary husbandry in order to meet the 5 needs.
• Assisted in birth of livestock, encouraging survival rate of newborns.
• Maintained cleanliness around animal habitats reducing risk of infections.
• Carried out all tasks in line with hygiene rules, upholding optimum safe working practices.
• Maintained tidy stables, barns and pens to promote cleanliness and quality standards.
• Carried out routine welfare checks on livestock to identify health abnormalities.

• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Applied positive customer service approach to increase satisfaction levels.
• Completed the task with speed and accuracy.
• Successfully delivered on tasks within tight deadlines.
• Fulfilled responsibilities despite adverse weather conditions, demonstrating commitment and dedication.
• Resolved issues efficiently related to missed or late deliveries, enhancing customer experience.
• The experience enabled me to improve on my customer service skills and communication.

• Supported classroom teacher with behaviour management, promoting a positive learning environment.
• Prepared classroom materials to facilitate efficient lessons.
• Provided additional support to students with special educational needs, ensuring inclusivity.
• Ensured safety of pupils during extracurricular activities for an accident-free environment.
• Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
• Oversaw students during breaks to maintain safe environment.