Laena-Theia Ward
York
Summary
Motivated, service-orientated bartender with over 2 years of high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Seeking to make an impact in an innovative environment using creative mixology skills. Offering strong customer service skills and keen eye for detail. Knowledgeable about creating welcoming atmosphere and managing busy shifts with calm efficiency. Ready to use and develop communication, teamwork, and problem-solving skills.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Senior Bartender
Revolution Bars Group (Revel Collective)
York
2024.02 - 2026.02
- Consistently achieve highest individual sales, averaging £670 per hour, maximising sales and upselling opportunities, facilitating the York branch as the most profitable Revolution branch.
- Achieved fastest service speed on the team, reducing customer wait time by 50%, improving throughput and customer satisfaction.
- Lead teams of 4-8 during busy hours or post-service resets, consistently reallocating resources, ensuring smooth operations, staff coordination, adherence to standards, as well as team morale.
- Provide on-the-job training to new staff members as part of leadership development, accelerating onboarding, and improving team retention.
- Cross-trained across all team operations, to be flexible and able to help out wherever needed, ensuring maximum efficiency in business operations.
- Conducted end-of-day cash count accurately, avoiding discrepancies in accounting records.
Senior Administrative Assistant
Allstar Community Academy
Chelmsford
2022.08 - 2026.02
- Manage end-to-end business operations, including scheduling, financial tracking, and customer relationship management, ensuring consistent service delivery.
- Improved booking and invoice systems, eliminating simple administrative errors and saving 15 staff hours per week.
- Analyse business performance trends (attendance, revenue, engagement) to inform operational decisions.
- Administrative Assistant
- Noted a poor file-retrieval process and so implemented a streamlined new digital filing system, improving data retrieval speed and accuracy, saving a further 5 staff hours per week.
- Processed payments, maintained financial logs, and prepared weekly reports to support business decision-making.
- Took charge of client relationship management with a number of regular clients, representing over £500 per week of regular cash flow.
Founder
Learn With Laena
Chelmsford
2020.03 - 2023.09
- Founded and ran personal tutoring business, tutoring over 30 students from the ages of 4-16.
- Developed and implemented an invoice and scheduling system, ensuring maximum efficiency in client relationship and time management.
- Implemented both traditional and non-traditional methods of tutoring to cater for the needs of students of all abilities and those with SEN.
Education
BA (Hons) - Politics with International Relations
University of York
York, UK 2023.09 - 2026.06
A-levels - History (A), Politics (B), Psychology (B)
Brentwood Ursuline Convent High School
Brentwood, UK 2016.09 - 2023.06
Skills
- Technical Skills
- Microsoft Excel, PowerPoint, Canva, Social Media Management
- Promotion and upselling techniques
- Employee training
- Cash-handling expertise
- Multitasking efficiency
Websites
Accomplishments
- Events and Publicity Officer at the University of York Dog Society
- Managed Publicity of 300+ member society, including managing Instagram, email and other society social accounts.
- Directed several society events and formals, as well as collaborating with other society committees on cross-society events, with attendees regularly surpassing 1000.
- Head of Angela’s House
- Ran school assemblies, charity events, sporting and academic competitions in school for a 230+ member house.
EXTRA-CURRICULAR & INTERESTS
Holocaust Ambassador (Holocaust Educational Trust), giving talks at various venues, including Chelmsford City Hall. Play Netball and Gaelic football. Previous leader of school debating team. Member of Investment and Finance Society. Holocaust Ambassador (Holocaust Educational Trust), giving talks at various venues, including Chelmsford City Hall. Play Netball and Gaelic football. Previous leader of school debating team. Member of Investment and Finance Society.
Timeline
Senior Bartender
Revolution Bars Group (Revel Collective)
2024.02 - 2026.02
BA (Hons) - Politics with International Relations
University of York
2023.09 - 2026.06
Senior Administrative Assistant
Allstar Community Academy
2022.08 - 2026.02
Founder
Learn With Laena
2020.03 - 2023.09
A-levels - History (A), Politics (B), Psychology (B)
Brentwood Ursuline Convent High School
2016.09 - 2023.06