Harry Lepine-Williams

• Spearheaded additional senior responsibilities while maintaining core duties from previous tenure at Aldwark.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Refused drinks service to guests without appropriate proof of age.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Prepared ingredients and garnishes for cocktails and signature bar drinks.
• Maintained ready supply of counter-top snacks for guests.
• Managed inventory for effective stock management and re order ing processes.
• Ordered stock for building facilities, including refreshments and consumables.
• Delivered excellent service to upward of 50 guests during average shifts and upto 200 guests on busier shifts and events

During my second summer at Arowhon I kept many of my responsibilities that I had the previous summer

However, from the May-June and then the August-October I also worked for their outdoor centre which hosted school groups in which I would:

• Implemented inclusive games for increased group cohesion.
• Improved communication amongst participants with cooperative tasks.
• Provided safe, caring and fun learning environment for students and participants.
• Welcomed new and returning clients, cultivating inclusive space.

During my time on the maintenance team I:

• Operated power tools safely to carry out maintenance duties effectively.
• Upheld cleanliness standards within work areas by regular tidying up after completed tasks.
• Utilised hand tools for minor building repairs and improvements.
• Painted walls and ceilings with precision, improving overall appearance of the premises dramatically.

• Processed payments accurately reducing discrepancies at end of shift tallying.
• Provided excellent service to customers, resulting in repeat business.
• Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
• Created an inviting atmosphere through friendly interaction with customers.
• Trained new staff members effectively, ensuring top-notch service standards were maintained.
• Managed stock levels efficiently, preventing shortage during peak hours.
• Handled cash transactions securely minimising risk of theft or fraud.
• Recommended drinks to customers, increasing overall sales.
• Developed rapport with regular patrons fostering a loyal customer base.
• Promoted special events and offers effectively leading to increased footfall on those days.
• Collaborated with team members to provide seamless service during busy periods.
• Demonstrated knowledge of drink recipes for improved customer experience.
• Assisted in menu planning offering innovative ideas based on popular preferences.
• Adapted quickly to different situations maintaining efficiency even under pressure.
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Communicated clearly with kitchen staff for seamless coordination of food orders.
• Welcomed guests with friendly conversation and fun atmosphere.
• Completed end-of-day cleanup to reset bar for next day.
• Collected, washed and put away glassware between guests.
• Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
• Cared for guest wellbeing, monitoring excess consumption and calling for transportation.

• Coordinated with other counsellors for effective planning and execution of camping programmes.
• Built team spirit amongst campers through various group activities.
• Promoted environmental awareness; introduced recycling practices during camping sessions.
• Managed conflicts amongst campers for a harmonious environment at the campsite.
• Inspired self-confidence in children through leadership training sessions.
• Responded quickly to crisis situations, taking decisive action for camper safety.
• Created fun-filled activities to encourage learning whilst keeping the atmosphere lively.
• Maintained discipline and decorum at the campground, ensuring an organised experience for all involved.
• Oversaw camper safety during adventurous activities, ensuring no harm came to any child.
• Trained in first aid techniques to handle emergency situations efficiently at the site.
• Acted professionally and responsibly to demonstrate core camp values.
• Supervised games and recreational activities to proactively address hazards and reduce risks.
• Helped campers to build, maintain and grow life skills through ongoing coaching and empowerment.
• Encouraged creativity and individuality by creating an age-appropriate learning environment.
• Helped to defuse camper disagreements, modelling kind and respectful conflict resolution.
• Performed lifeguarding duties to guarantee safety of campers during scheduled swimming activities.
• Administered first aid, reporting incidents and near misses when required.
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• Handled complaints effectively, resulting in increased customer satisfaction.
• Checked guest satisfaction regularly, addressing any issues promptly.
• Contributed to team success by maintaining cleanliness and organisation in work areas.
• Delivered consistent professional service whilst handling multiple tasks simultaneously.
• Cooperated closely with other team members to meet and exceed guests' expectations.
• Communicated effectively with kitchen staff to ensure timely delivery of meals.
• Promoted special offers or events to increase awareness among customers.
• Coordinated seating arrangements for efficient restaurant management.
• Recommended menu items to guests, enhancing their dining experience.
• Upheld rigorous hygiene standards in all front-of-house areas.
• Balanced the needs of multiple tables whilst maintaining top-quality customer service.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Contributed to seamless business operations by supporting housekeeping and kitchen porter departments.
• Recommended drinks to customers, increasing overall sales.
• Handled cash transactions securely minimising risk of theft or fraud.

• Trained staff for improved service quality and professionalism.
• Supervised team members to ensure excellent service delivery.
• Checked identification of customers to enforce age restriction laws on alcohol consumption.
• Maintained clean premises, promoting a welcoming atmosphere for patrons.
• Handled difficult customers tactfully, ensuring minimum disruption to other guests.
• Collaborated with management on special events and theme nights generating fresh interest among patrons.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.

• Employed efficient soaking methods to soften stubborn food residue, leading to easier cleaning.
• Operated industrial dishwasher effectively to ensure highest level of cleanliness.
• Supported culinary team by ensuring availability of clean cooking equipment.
• Managed waste disposal responsibly, contributing towards an eco-friendly workplace environment.
• Kept dishwashing area free from clutter, maximising space for more productive work.
• Worked collaboratively with the rest kitchen staff, fostering a positive working atmosphere.
• Swept and mopped kitchen during and after shifts to maintain cleanliness.

• Handled cash transactions to ensure accurate accounting.
• Ensured customer satisfaction by providing excellent service.
• Prepared beverages, ensuring consistent quality.
• Cleaned and sanitised bar area, maintaining high standards of hygiene.
• Rotated stock regularly, reducing waste from expired products.
• Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.

• Improved product visibility with strategic shelf arrangements.
• Managed stock levels on shop floor for continuous product availability.
• Handled cash register efficiently, ensuring accurate transactions.
• Built rapport with frequent shoppers to foster loyal customer base.
• Greeted every customer warmly, promoting friendly atmosphere.

• Removed rubbish, kept bin area clean and orderly.
• Operated dishwashing machinery to maintain cleanliness in the kitchen.
• Managed sweet stand operations while delivering exceptional customer service.
• Swept and mopped floors at end of shifts to ensure tidy workspace next day.