Summary
Overview
Work history
Education
Skills
Languages
Body Profile
Timeline
Generic
Ladaina Noura

Ladaina Noura

Edinburgh,United Kingdom

Summary

Dedicated professional with expertise in customer service, client care, and communication, delivering exceptional support and fostering positive client relationships. Skilled in complaint handling, conflict resolution, and problem solving, ensuring compliance and maintaining high standards of service. Adept at teamwork and detail focus, with a proven ability to drive sales through service upselling while demonstrating cultural awareness. Committed to leveraging these competencies to contribute to organisational success and enhance customer satisfaction.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Sales Intern

Energy Voice & E-FWD (DC Thomson)
Edinburgh
07.2025 - 01.2026
  • Customer acquisition outreach to +1500 senior professionals across the energy and decarbonisation sectors, using professional communication to build long-term relationships and represent the brand at events and online.
  • Support event planning and delivery, including logistics, guest coordination, front-of-house duties, and post-event feedback collection, improving service relevance and response rates.
  • Act as a representative through social media content and networking, strengthening the company's visibility and ensuring a positive experience for stakeholders.

SME Relationship Manager & Analyst

PT. Bank Negara Indonesia (BNI) Tbk
02.2022 - 08.2024
  • Manage a portfolio of 50+ SME clients, handle daily enquiries and requests, complaints and sensitive situations while keeping interactions calm, professional and solution-focused.
  • Provide tailored financial solutions for customers, clearly explaining complex options and helping them choose the most suitable products for their specific needs and circumstances.
  • Resolve issues related to payments, facilities, and service quality by carefully following procedures, as the company is a state-owned enterprise and heavily regulated, while demonstrating empathy and maintaining strong, long-term relationships.

Education

MSc - Climate Change Finance and Investment

The University of Edinburgh
Edinburgh
09.2024 - 08.2025

BSc - Physics

University of Diponegoro
Indonesia
08.2015 - 09.2019

Skills

  • Customer service
  • Client care
  • Communication
  • Teamwork
  • Complaint handling
  • Conflict resolution
  • Problem solving
  • Compliance
  • Detail focus
  • Sales
  • Service upselling
  • Cultural awareness

Languages

English
Fluent
Indonesian
Native
Arabic
Intermediate

Body Profile

  • Height: 165 cm
  • Weight: 56 kg
  • BMI: 20.6

Timeline

Sales Intern

Energy Voice & E-FWD (DC Thomson)
07.2025 - 01.2026

MSc - Climate Change Finance and Investment

The University of Edinburgh
09.2024 - 08.2025

SME Relationship Manager & Analyst

PT. Bank Negara Indonesia (BNI) Tbk
02.2022 - 08.2024

BSc - Physics

University of Diponegoro
08.2015 - 09.2019
Ladaina Noura