Joseph Hamilton
Glasgow
Summary
i am motivated and i also am cofident and approachable i like to show initiative and take responsibility for actions. I am good at working independently and within a team Professionally. I am capable completing tasks on time and to the highest standards possible and would like to further develop my career within the customer service industry to gain more knowledge and skills in different departments, i am a hard worker and use my own initiave
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Care Worker
glasgow east end carers
01.2026 - Current
- Assisted residents with daily personal care tasks, including bathing, dressing, and grooming to promote dignity.
- Assisted residents with personal care tasks, including bathing, dressing, and grooming, respecting their dignity and preferences.
- Supported residents with mobility challenges, using equipment safely and encouraging independence.
- Monitored residents' health conditions, promptly reporting any changes or concerns to senior healthcare staff.
- Administered medication as prescribed, maintaining meticulous records to comply with health and safety regulations.
- Executed medication administration per care plans and physician directives.
- Maintained confidential records of residents' care, adhering to GDPR and safeguarding policies.
- Maintained client confidentiality at all times in line with organisational guidelines.
- Provided companionship through emotional and mental support, assisting with day-to-day living.
- Maintained excellent client relationships by offering practical and emotional support throughout care.
- Promoted client independence by providing motivation throughout daily tasks.
- Engaged residents in physical exercise routines tailored to their abilities to enhance well-being.
- Provided clients with exciting and mentally stimulating activities to improve quality of life.
- Assisted with household tasks, including laundry and room tidying, to maintain a pleasant living environment.
- Cleaned patient rooms, completing tasks such as changing beds, dusting, hoovering and bathroom sanitisation.
- Conducted cooking, drink making and cleaning tasks while caring for patients.
- Conducted regular health and safety checks, identifying potential hazards and implementing preventative measures.
- Managed challenging behaviour effectively, using de-escalation techniques and maintaining a safe environment.
- Built trust by maintaining strict confidentiality and sensitivity to patient needs.
- Supported clients with feeding and drinking tasks as requested.
- Fostered a positive and supportive atmosphere within the care setting, promoting teamwork and mutual respect among staff.
Bar Staff
SECC Hydro
01.2023 - Current
- Delivered attentive service to customers in fast-paced environment, ensuring satisfaction and loyalty
- Crafted diverse beverages tailored to customer preferences, enhancing their overall experience
- Engaged with customers to provide exceptional service, fostering a professional atmosphere
Prisoner Custody Officer
GEOAmey
Glasgow
12.2023 - 11.2024
- Escort, supervise, and transport people from courts, police stations, hospitals or prisons.
- Look after prisoners in courts and take them to court from custody
- Learn court terms and procedures to the highest standards
- Speak to lawyers and other legal teams in regards to prisoners
- Glasgow
Door Supervisor/Security
The Scotsman Group
Glasgow
02.2023 - 03.2024
- G1 security-Glasgow
- Built excellent client and employee relationships by staying polite, helpful and attentive throughout service.
- Monitored entry and exit points, managing access for authorised personnel and visitors to maintain security.
- Greeted guests in a warm and friendly manner as they entered and exited the building.
- Maintained maximum security by quickly reporting safety breaches to senior management or local authorities.
- Dealt with potential conflict situations in controlled and professional manner.
McDonalds Crew Member
McDonald's Restaurant(UK) ltd
02.2022 - 01.2023
- I communicated with my colleagues on a daily basis to get KPI, s completed to the highest standard.
- I gave good customer service and helped customers confidently.
- I prepared a variety of food products daily to the highest standard possible.
- I was in the drive thru on the till speaking to customers confidently.
- I spoke to team members and managers respectfully and appropriately whilst on shift.
- Delivered fast, accurate service for positive customer experience.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
Customer Service Manager (CSM)
Ladbrokes Betting
Glasgow
01.2020 - 01.2022
- I interacted with customers and service providers on a day-to-day basis via face to face or over the phone confidently.
- I was responsible for keeping multiple amounts of customers safe.
- I communicated with my colleagues on a daily basis and got tasks done accordingly on time and to full standards.
- I counted multiple amounts of money each day and also cash when on the tills.
- Glasgow
Qualified Childcare Practitioner
primrose day Nursery
02.2019 - 02.2020
- Team building
- Tactical planning
- Strategic development
- Planning and preparing
- Leadership Skills
- Adaptable skills
Trainee Childcare Practitioner
Balmore kindergarten
GLASGOW
07.2017 - 02.2019
- Team building
- Strategic development
- Organizational Skills
- Efficiency improvement Skills
- Communication skills
- Preparing and planning
- GLASGOW, UK
SIA Door Supervisor
The shed Nightclub
Glasgow
02.2023
- Glasgow
Education
GCSE or equivalent -
Kings park Secondary
Glasgow, United Kingdom01-2012
Skills
- Ability to Work Under Pressure
- Teamwork
- Self-motivation
- Resilience
- Communication
- Willingness to learn
- Adaptability
- Time Management
- Physical intervention
- Searching of bodys
- Self-management
- Positive attitude
- Catering
- Thinking skills
- Decision Making
- Problem solving and decision making
- Client relationship management
- Medication administration
- Risk assessment
- Team collaboration
- Safety compliance
- Customer service
- Behaviour management
- First aid training
- Health monitoring
- Personal care assistance
Certification
- SVQ Level 3 in social services children and young people, 2019-02-01, Present
- SIA Door Supervisor Licence, 2023-01-01, 2026-02-28
- Emergency First Aid at Work, 2022-11-01, 2025-11-30
Timeline
Support Care Worker
glasgow east end carers
01.2026 - Current
Prisoner Custody Officer
GEOAmey
12.2023 - 11.2024
Door Supervisor/Security
The Scotsman Group
02.2023 - 03.2024
SIA Door Supervisor
The shed Nightclub
02.2023
Bar Staff
SECC Hydro
01.2023 - Current
McDonalds Crew Member
McDonald's Restaurant(UK) ltd
02.2022 - 01.2023
Customer Service Manager (CSM)
Ladbrokes Betting
01.2020 - 01.2022
Qualified Childcare Practitioner
primrose day Nursery
02.2019 - 02.2020
Trainee Childcare Practitioner
Balmore kindergarten
07.2017 - 02.2019
GCSE or equivalent -
Kings park Secondary