Lacey-Paige West
London,England
Summary
Organised and dependable candidate, successful at managing multiple priorities with positive attitude. Willingness to take on greater responsibilities to meet team goals and individual goals.
Hard-working and passionate with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Takes on challenging new role harnessing interpersonal skills, team collaboration and problem-solving skills. Driven to deliver high-quality service and consistent results.
Overview
1
1
year of professional experience
Work History
Nursery apprentice
Little Rainbow Day
London, England
07.2024 - 09.2025
- Developed positive, trusting relationships with groups of young children.
- Read stories and lead activities to help children build foundational learning skills.
- Safeguarded children in line with company's code of conduct.
- Assisted team to prepare food for children's meal and snack times.
- Set up equipment and materials ahead of recreational activities.
- Updated parents and carers on children's activities, progress and any difficulties.
- Created and maintained welcoming, safe and tidy space to promote children's development.
- Maintained records of children's daily activities, meals and medications administered.
- Monitored nap times to ensure adequate rest for each child's growth and development.
Waitress
The Observatory
London, England
11.2024 - 04.2025
- Utilised professional communication skills to resolve customer complaints.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Enhanced guest satisfaction through attentive and prompt service.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Improved customer satisfaction by providing efficient and friendly service.
- Maintained clean and organised dining area for customer comfort.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
GCSEs - Spanish, Geography, Food&Catering
The Halley Academy
London 07/2022 - 06/2024
Skills
- Flexible and adaptable
- Multitasking abilities
- Teamwork and collaboration
- Active listening
- Organisation and Time Management
- Good Punctuality
- Excellent customer service skills
- Excellent communication skills
- Decision making skills
- Problem solving skills
- Strong oral and written communication skills
DOB
16/12/2007
Timeline
Waitress
The Observatory
11.2024 - 04.2025
Nursery apprentice
Little Rainbow Day
07.2024 - 09.2025
GCSEs - Spanish, Geography, Food&Catering
The Halley Academy
07/2022 - 06/2024
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