Lin Yan
Birmingham,UK
Summary
With a strong foundation in Business Administration, currently studying Early Childhood Education in the UK and gaining practical experience through an internship. Skilled in CPR, service management, and crisis response, with prior experience as a flight attendant that developed resilience and calm under pressure. Proficient in office software, as well as teamwork and project management.
Overview
7
7
years of professional experience
Work History
Nursery apprentice
Busy Bees in Edgbaston
Birmingham, Birmingham
10.2024 - Current
- Observed child behaviors and reported any concerns to senior staff promptly.
- Provided basic first aid as required to maintain child health under supervision from qualified professionals.
- Developed a basic understanding of the Early Years Foundation Stage (EYFS) framework and its application.
- Created and maintained a welcoming, safe, and tidy space to promote children's development.
Hotel lobby manager
China IU hotel
China, Jiangsu
09.2022 - 12.2023
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
Flight attendant
China Eastern Airlines
china, Shanghai
08.2021 - 07.2022
- Provided high-standard customer service, prioritizing passenger safety and well-being.
- Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
- Managed in-flight emergencies with quick thinking and strong problem-solving abilities, including CPR, pulse measurement, and the use of fire extinguishers and other first aid methods.
- Maintained calm and composure under pressure, effectively handling difficult passenger situations.
- Enhanced passenger comfort through efficient meal and beverage service.
Airport services supervisor
China Airline
China, Shanghai
08.2017 - 11.2020
- Ensured smooth airport operations by supervising ground staff activities.
- Improved customer satisfaction by resolving complaints promptly and professionally.
- Managed security procedures for enhanced airport safety.
- Maintained cleanliness standards, resulting in a pleasing environment for passengers.
Education
Diploma of Higher Education - Business administration
Beijing University of Geosciences
China 03.2013 - 07.2015
Bachelor of Arts - Early-childhood studies
University College Birmingham
Birmingham 09.2024 -
Skills
- Customer Service and Crisis Management
- First Aid and Safety
- Business Administration
Flight attendant experience with strong customer service skills, staying calm and managing emergencies, ensuring passenger safety and comfort
Certified in CPR, pulse measurement, and fire extinguisher use, with hands-on experience in real-life safety situations
- Early Childhood Education
Solid financial management, marketing, and project leadership foundation from my associate degree in Business Administration
Currently interning at Busy Bees while pursuing a bachelor’s in Early Childhood Education, applying theory to practice in supporting young learners
This version keeps it brief while covering key skills
Affiliations
- Play Tennis
Languages
English
Upper intermediate
Chinese (Mandarin)
Native
Accomplishments
- Outstanding Service Award
- Team Leadership Award
- First Aid Certification
- Customer Relations Certification
- Computer Proficiency Certification
Awarded for top customer service and crisis management.
Led a market analysis project, praised by instructors.
Certified in CPR and first aid for emergencies.
Skilled in customer relations and emergency handling.
Proficient in Word and Excel with Level 1B certification.
Timeline
Nursery apprentice
Busy Bees in Edgbaston
10.2024 - Current
Bachelor of Arts - Early-childhood studies
University College Birmingham
09.2024 -
Hotel lobby manager
China IU hotel
09.2022 - 12.2023
Flight attendant
China Eastern Airlines
08.2021 - 07.2022
Airport services supervisor
China Airline
08.2017 - 11.2020
Diploma of Higher Education - Business administration
Beijing University of Geosciences
03.2013 - 07.2015
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