Lacey Mundy
West Moors Ferndown,Dorset
Summary
Over the last two years I have developed my skills in customer care relations. I have experience caring for a variety of small animals to include, Guinea pigs, rabbits, hedgehogs, and dogs as well as years experiences of riding and looking after horses. I have assisted my mother in her breeding program of working cocker spaniels including assisting in the delivery/whelping of puppies.
Overview
2
2
years of professional experience
32
32
years of post-secondary education
Work History
Apprentice hairdresser
Toni&Guy
Ringwood, Hampshire
07.2024 - Current
- Improved customer satisfaction by providing friendly and attentive service.
- Assisted senior stylists with complex hairstyles to ensure customer satisfaction.
- Managed cash transactions accurately, contributing to enhanced financial management of the salon.
- Facilitated communication between stylists and customers for seamless service delivery.
- Collaborated closely with team members for smooth salon operations.
- Greeted customers warmly upon arrival, establishing a welcoming environment in the salon.
- Implemented safety protocols whilst using heat styling tools, reducing risk of accidents.
- Maintained stock levels of hair products, ensuring availability at all times.
- Demonstrated professionalism and discretion when dealing with sensitive client information.
- Engaged in continuous learning opportunities to stay updated on latest hair trends.
- Sustained cleanliness of salon, enhancing overall client experience.
- Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
- Processed payments and provided receipts and appointment reminder cards for upcoming bookings.
- Provided champagne, sparkling water and other refreshments to promote client satisfaction.
- Managed complex schedules for multiple stylists, coordinating and confirming client appointments.
- Verified compliance with safety and sanitation standards for all salon services.
- Reported equipment issues and potential safety hazards to supervisor.
Saturday assistant
Toni&Guy
Ringwood, Hampshire
01.2023 - 07.2023
- Client care
- Scheduling appointments
- Taking payments
- Upholding salon cleanliness and hygiene
- Welcoming clients
- Offering refreshments
- Informing clients of waiting times
Education
GCSEs - OCR
Ringwood Academy
Ringwood, Hampshire 09.2020 - 07.2023
GCSEs - English
Ringwood Academy
Ringwood, Hampshire 09.2018 - 07.2023
GCSEs - English
Ringwood
Ringwood 09.2018 - 07.2023
GCSEs - French
Ringwood Academy
Ringwood, Hampshire 09.2018 - 07.2023
GCSEs - Physics
Ringwood Academy
Ringwood, Hampshire 09.2018 - 07.2023
GCSEs - Chemistry
Ringwood
Ringwood, Hampshire 09.2018 - 07.2023
GCSEs - Biology
Ringwood
Ringwood, Hampshire 09.2018 - 07.2023
Skills
I have excellent interpersonal skills I work well under pressure skills and in challenging situations I am positive, enthusiastic and a great team player I am conscientious, a good time keeper and enjoy developing customer/client relationships
Affiliations
- I love all animals and have been brought up around a variety of different animals and have cared for them since i was small .I enjoy walking the dogs and riding when time permits.
Timeline
Apprentice hairdresser
Toni&Guy
07.2024 - Current
Saturday assistant
Toni&Guy
01.2023 - 07.2023
GCSEs - OCR
Ringwood Academy
09.2020 - 07.2023
GCSEs - English
Ringwood Academy
09.2018 - 07.2023
GCSEs - English
Ringwood
09.2018 - 07.2023
GCSEs - French
Ringwood Academy
09.2018 - 07.2023
GCSEs - Physics
Ringwood Academy
09.2018 - 07.2023
GCSEs - Chemistry
Ringwood
09.2018 - 07.2023
GCSEs - Biology
Ringwood
09.2018 - 07.2023
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