Kyran Littlewood

• Collaborated with Football ELT for strategic planning to meet OKRs.
• Led on Packaged Created Bets (PCB) project for Trading to ensure SBG proposition continuity on SBG V2.
• Collaboration with Commercial teams to execute Football headline offers, working within spend parameters
• Led cross-functional collaboration to refine strategies and enhance performance metrics on Pre-Match Football.
• Led on Pre-Match SBTE performance, pivoting approach to mitigate any performance concerns.
• Experienced line-manager overseeing numerous promotions for direct reports.

RequestABet Supervisor

Jan 21 - Jun 23

• Oversaw our RequestABet product on site, leading on innovation and tech enhancements to maximise growth.
• Co-ordinated with all trading teams to ensure social requests were priced accurately and efficiently.
• Supervised RequestABet campaigns for high-profile events such as World Cups, Cheltenham Festivals and Super Bowls.

Senior RequestABet Executive

Jan 20 - Jan 21

• Managed daily operations to increase productivity.
• Designed promotional materials using Photoshop for offers, competitions and infographics.
• Led team meetings, ensured clear communication amongst all members.
• Line-managed team members, meeting targets and implementing personal development plans.

RequestABet Executive

Aug 17 - Jan 20

• Part of the initial team brought in to maximise potential of our RequestABet product across socials.
• Responsible for pricing of customer Football RequestABets.
• Enhanced trading expertise and market pricing to support team in on-site market creation

• Delivered customer support via @SkyBet Twitter, engaging with broad audience
• Responded to customer enquiries within AHT performance targets
• Liaised with trading and tech teams to monitor and solve real-time issues
• Proactively dealt with any concerning messages and ensured they were passed on internally for swift resolutions

• Managed customer queries via phone, chat and email with first-contact resolution focus
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Reduced customer wait times by adhering to call target timeframes.
• Maintained accurate knowledge of current services to provide informative customer advice.