Kyra Vassell
London
Summary
Offering strong communication and problem-solving skills. Knowledgeable about customer service principles and capable of handling various customer inquiries with patience and empathy. Informed in fostering client relationships and managing administrative tasks. Ready to use and develop skills in client relations, administration, and teamwork. An overall energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and skilled at multi-tasking, communication and collaboration.
Overview
2
2
years of professional experience
Work history
Receptionist
Archway Studios
London
2025.09 - 2025.11
- Completed data entry tasks while adhering to strict deadlines.
- Managed phone calls to ensure effective communication flow within the company.
- Maintained an organised reception area to promote a professional business environment.
- Served as initial contact for guests, offering warm greetings and assistance upon arrival.
- Compiled financial data and prepared reports for accounting leadership review.
- Calculated customer bills, prepared invoices, and distributed statements.
Sales assistant
OFFICE Shoes
London
2024.11 - 2025.01
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Collaborated effectively with team members to meet sales targets.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Assisted customers with product selection for optimal satisfaction.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Sales assistant
JD Sports
London
2023.11 - 2024.10
- Utilised excellent communication skills to provide detailed product information.
- Built strong relationships with regular customers for repeat business.
- Delivered exceptional after-sales service, encouraging repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Improved customer service by efficiently handling queries and complaints.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
Education
GCSEs - Maths
Greig City Academy
LondonGCSEs - English Language
Greig City Academy
LondonGCSEs - English Literature
Greig City Academy
LondonGCSEs - Science
Greig City Academy
LondonGCSEs - Business
Greig City Academy
LondonSkills
- Basic bookkeeping
- Telephone operation
- Email correspondence
- Reception area maintenance
- Sales target achievement
- Strategic selling techniques
- Positive attitude
- Stock replenishment
- Till and cash handling
- Outstanding customer service
- Strategic planning
- Data Entry
- Microsoft Office
- Administration
- Organised and reliable
- Patience and composure
Timeline
Receptionist
Archway Studios
2025.09 - 2025.11
Sales assistant
OFFICE Shoes
2024.11 - 2025.01
Sales assistant
JD Sports
2023.11 - 2024.10
GCSEs - Maths
Greig City Academy
GCSEs - English Language
Greig City Academy
GCSEs - English Literature
Greig City Academy
GCSEs - Science
Greig City Academy
GCSEs - Business
Greig City Academy