Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kylesh Ahilan

Hednesford,Staffordshire

Summary

Dedicated, reliable and friendly retail professional with two years of hands-on experience in customer service, cash handling and store operations. Proven ability to manage stock, process deliveries and ensure full sales compliance at all times. Adept at handling customer complaints and resolving logistics issues professionally, demonstrating strong problem-solving skills and a keen attention to detail. A dependable team player with a track record of coordinating effectively with colleagues while taking initiative when needed, committed to contributing to the smooth and efficient running of any customer-facing environment.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work history

Retail Sales Assistant

Alax's Convenience Store
Hednesford, Staffordshire
2024.09 - Current
  • Managed all store operations during shifts including till operation, cash handling, stock management and customer service, working as part of a small team and coordinating effectively with colleagues and management
  • Conducted thorough shift handovers with colleagues, communicating key updates such as stock shortages, outstanding tasks and anything requiring immediate attention, ensuring smooth continuity across the team
  • Received and processed deliveries from multiple suppliers, checking contents against orders, resolving any discrepancies or missing items directly with suppliers and keeping the team informed
  • Served customers face-to-face on a daily basis, handling complaints and difficult situations professionally, finding the right resolution while maintaining customer satisfaction and protecting the store's reputation
  • Enforced strict age-restricted sales compliance by verifying customer ID before selling alcohol and other regulated products, ensuring full legal adherence at all times
  • Lead the training of new staff members to improve team efficiency.

Education

GCSEs - Grade 9s in Maths, English, Physics, Chemistry

Chase Grammar School
Cannock, Staffordshire
2021.09 - 2023.06

A-Levels - Grades: A A A in Biology, Chemistry & Maths

Chase Grammar School
Cannock, Staffordshire
2023.09 - 2025.06

Medicine -

University of Birmingham
Birmingham
2025.09 -

Skills

  • Customer service and communication
  • Cash handling and till operation
  • Stock management and inventory control
  • Sales compliance and confident communicator
  • Complaint handling and conflict resolution
  • Reliability and independent responsibility

Timeline

Medicine -

University of Birmingham
2025.09 -

Retail Sales Assistant

Alax's Convenience Store
2024.09 - Current

A-Levels - Grades: A A A in Biology, Chemistry & Maths

Chase Grammar School
2023.09 - 2025.06

GCSEs - Grade 9s in Maths, English, Physics, Chemistry

Chase Grammar School
2021.09 - 2023.06
Kylesh Ahilan