Kyle Singh
Wolverhampton,West Midlands
Summary
Dynamic and results-driven professional with a strong foundation in marketing expertise and customer service. Demonstrates exceptional communication proficiency, adaptability, and flexibility, ensuring seamless team collaboration and process improvement. Known for resilience and perseverance, consistently taking proactive initiative to drive success. Committed to leveraging skills for continued growth in a challenging environment.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Civil service administrative officer
HM Revenue and Customs
Birmingham, West Midlands
2024.09 - Current
- Handled confidential documents discreetly, safeguarding company's sensitive information.
- Liaised with stakeholders, ensuring clear and concise communication.
- Updated employee records accurately, facilitating HR processes.
- Working with vulnerable customers, ensuring both business procedures and customers values were at the centre of the conversation, as well as remaining supportive.
- Coordinated department meetings for seamless communication.
- Collaborated on projects with cross-functional teams, fostering teamwork and mutual growth.
Retail Associate
Go Outdoors, Wolverhampton
Wolverhampton
2022.04 - 2024.03
- Experienced in providing exceptional customer service and personalised assistance to customers in a retail setting.
- Proficient in understanding customer needs and preferences, offering product recommendations based on their requirements.
- Capable of effectively communicating product features, benefits, and promotions to drive sales and meet sales targets.
- Demonstrated ability to work collaboratively within a team environment while maintaining a positive attitude and professional manner.
Warehouse Associate
Amazon, Rugeley
Rugeley
2021.01 - 2021.09
- Capable of working in fast-paced environments, prioritising tasks, and collaborating effectively with team members to meet deadlines and achieve operational goals.
- Experienced in warehouse operations, adept at handling various tasks related to inventory management, stowing, and picking.
Waiter
Grand Station, Wolverhampton
Wolverhampton
2015.01 - 2017.09
- Exceeded customer service expectations by anticipating customer needs and exceeding their expectations
- Resolved customer complaints in a timely and efficient manner, increasing the customer satisfaction feedback
Education
GCSE's -
Highfields School
Wolverhampton 2012.09 - 2017.06
A-Level's - undefined
Highfields School
Wolverhampton 2017.09 - 2019.06
BSc - Marketing
Aston University
Birmingham 2020.09 - 2024.09
Skills
- Marketing expertise
- Customer Service
- Process Improvement
- Communication proficiency
- Adaptability and flexibility
- Team collaboration
- Resilience and perseverance
- Proactive initiative
Hobbies
Muay Thai, Graphics design (GFX), Gym, Football, Hiking
Courses
- IMI Level 1 Award in Electric/Hybrid Vehicle Awareness at Wolverhampton College
- March 2022 — May 2022
- IMI Level 2 Award in Electric/Hybrid Vehicle Hazard Management for Emergency and Recovery Personnel at Wolverhampton College
- September 2022 — October 2022
Affiliations
- Gym & Fitness
- Football
- Graphics Design
- Hiking
Certification
IMI Level 1 Award in Electric/Hybrid Vehicle Awareness at Wolverhampton
College
March 2022 — May 2022
IMI Level 2 Award in Electric/Hybrid Vehicle Hazard Management for
Emergency and Recovery Personnel at Wolverhampton College
September 2022 — October 2022
Timeline
Civil service administrative officer
HM Revenue and Customs
2024.09 - Current
Retail Associate
Go Outdoors, Wolverhampton
2022.04 - 2024.03
Warehouse Associate
Amazon, Rugeley
2021.01 - 2021.09
BSc - Marketing
Aston University
2020.09 - 2024.09
A-Level's - undefined
Highfields School
2017.09 - 2019.06
Waiter
Grand Station, Wolverhampton
2015.01 - 2017.09
GCSE's -
Highfields School
2012.09 - 2017.06